{"id":29157,"date":"2018-06-20T08:58:34","date_gmt":"2018-06-20T08:58:34","guid":{"rendered":" https:\/\/www.quartix.com\/?post_type=case_study&p=29157"},"modified":"2024-05-02T10:46:19","modified_gmt":"2024-05-02T09:46:19","slug":"cleaning-company-runs-efficient-fleet","status":"publish","type":"case_study","link":"https:\/\/www.quartix.com\/en-gb\/case-studies\/cleaning-company-runs-efficient-fleet\/","title":{"rendered":"Carter & Faraday Associates"},"content":{"rendered":"\n
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Commercial vehicle tracking<\/h2>\n\n\n\n

Established in 1978, Carter and Faraday Associates is a large, independent commercial cleaning company, based near Gatwick. More than a hundred staff facilitate provision of a diverse range of services including window and office cleaning, graffiti removal, bulk rubbish clearance and maintenance of communal areas.<\/p>\n\n\n\n

Leaders in the field of cleaning and maintenance, Carter and Faraday operates a 16-vehicle fleet to service its extensive client-base drawn from the motor trades, manufacturing, retail and banking industries across London, the South East and Home Counties. The company also serves both public and private sector landlords \u2013 including 22 housing associations.<\/p>\n<\/div>\n\n\n\n

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GPRS real-time tracking technology<\/h2>\n\n\n\n

This dynamic firm has experienced a doubling of its growth rate in the past three years. Business Development Manager, Daryl Goldring attributes this considerable success to the company\u2019s dedication to keeping ahead of the competition. \u201cWe are always looking for ways to implement new technology for the benefit of the business, especially in relation to fleet operations and customer service we like to offer a package that\u2019s a bit different to what\u2019s available elsewhere,\u201d he says.<\/p>\n\n\n\n

Having utilised a tracking system for around 5 years, Goldring became increasingly frustrated with both the service and cost of the existing provision. Eighteen months ago he decided to review the telematics market for alternative options, paying particular attention to the crucial issues of price, capability and level of service provided. Following research into at least four separate tracking systems, he confidently chose the Quartix solution.<\/p>\n\n\n\n

\u201cAlthough not the cheapest option,\u201d comments Daryl, \u201cthe service is competitively-priced and offers the ideal combination of good value for money and exact fit to our fleet requirements. It does everything we need it to do \u2013 with no complicated, unnecessary frills \u2013 ruling out the need for dedicated PC, phone line, aerial or specialist software. I also liked the fact that it\u2019s web-based and therefore accessible from home or any other location.\u201d<\/p>\n\n\n\n

Consequently, eight Carter and Faraday fleet vehicles were fitted with Quartix GPRS real-time tracking technology and Daryl details the business benefits of embracing the state-of-the-art service<\/p>\n\n\n

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“The Quartix team is at the same time approachable, efficient and flexible \u2013 I\u2019ve got complete confidence in them”<\/p>\n <\/blockquote>\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\n

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Daily tracking records<\/h2>\n\n\n\n

Outlining some of the cost benefits of the system, he states that the company are making considerable savings in terms of private use of vehicles. \u201cThe daily tracking records clearly show the amount of private mileage accrued by each employee, which we then charge back to them,\u201d he explains, \u201cIt results in cost savings and deters against out-of-hours use. It should be said though, that the drivers have no problem with the system I make it clear from the outset that fleet vehicles are tracked and we\u2019ve had no complaints.<\/p>\n\n\n\n

The tracking logs also serve as accurate timesheets \u2013 eliminating incorrect overtime claims and saving on labour costs,\u201d Daryl continues. \u201cOnce installed, you can relax and let the Quartix service take care of itself. So much time is saved in comparison to our other system it only takes minutes to check the emailed logs in the morning to see what\u2019s been happening with each of the operatives and the vehicles \u2013 previously, this was an involved, time-consuming operation!\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n

Tracking technology<\/h2>\n\n\n\n

With astute attention to customer service, Goldring states, \u201cWe\u2019re proud of the diligent service provided to our clients and the good relationships maintained with them, so the tracking logs are interrogated to establish the length of time that an operative has spent at any specific job and whether this is sufficient for the job to have been completed thoroughly. We treat every assignment as having equal importance, whether it is a single call or a national contract.\u201d<\/p>\n\n\n\n

\u201cOne of the added benefits of the tracking technology is increased productivity,\u201d Daryl adds, \u201cIf the logs show that an employee is regularly finishing a scheduled three-hour job \u2013 to the required standard \u2013 in two hours, then it\u2019s our cue to reduce the operative\u2019s hours and thus save costs. Also, because employees are aware of the tracking facility, they get through their assignments with minimum time wasted.\u201d<\/p>\n\n\n\n

Carter and Faraday positively encourage communication between client and company and Goldring explains that the tracking facility enables faster response to customer enquiries.<\/p>\n\n\n\n

\u201cPreviously, if a customer phoned to say that they hadn\u2019t noticed the cleaner that week, our representative would have visited to check that the work had been carried out. Now, we refer to the tracking log and can immediately reassure the customer of the day and time at which our operative attended the job. Alternatively, we could use the system to explain that the vehicle had been stuck in traffic for an hour or similar. Either way, the company saves time and manpower \u2013 which ultimately leads to more cost savings.\u201d<\/p>\n\n\n\n

In common with other users of Quartix tracking solution, Carter and Faraday find that the real-time tracking service is a key selling point. \u201cPotential clients are quick to pick up on the enhanced service provision that they will receive as a result of the tracking system \u2013 it definitely confers a competitive edge,\u201d states Daryl, emphatically.<\/p>\n\n\n\n

When asked about support from the supplier, he replies that the high level of service has been quite remarkable in comparison with that offered by his original tracking provider. \u201cThe Quartix team is at the same time approachable, efficient and flexible \u2013 I\u2019ve got complete confidence in them,\u201d he explains.<\/p>\n\n\n\n

Daryl Goldring has been sufficiently impressed by the Quartix experience to have ordered a further eight units to fully replace the existing tracking system and has also recommended the service to other companies.<\/p>\n\n\n\n

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