{"id":41540,"date":"2020-04-22T12:19:17","date_gmt":"2020-04-22T11:19:17","guid":{"rendered":"https:\/\/www.quartix.com\/?page_id=41540"},"modified":"2024-11-27T20:57:27","modified_gmt":"2024-11-27T19:57:27","slug":"customer-service-guide","status":"publish","type":"page","link":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/","title":{"rendered":"Achieving an Excellent Customer Service"},"content":{"rendered":"\r\n<div   class=\"hero-block bighero\">\r\n    <img loading=\"lazy\" decoding=\"async\" width=\"873\" height=\"272\" src=\"https:\/\/www.quartix.com\/content\/uploads\/2024\/01\/shaking-hands-close-up-1.png\" class=\"\" alt=\"\" \/>                <div class=\"hero-overlay\"><\/div>\r\n            \r\n\r\n\r\n    <div class=\"hero-content \">\r\n        <div class=\"inner limited-width\">\r\n                                                <p class=\"title stylelikeh1\">Enhance your customer service with vehicle tracking<\/p>\r\n                                <p class=\"text\">Use the tools in your vehicle tracking system to delight your customers and keep them loyal to your business<\/p>                                        <div class=\"buttons\">\r\n                    <a href=\"https:\/\/go.marketing.quartix.com\/uk_customer_service_guide\" class=\"btn btn-green btn-inline\" target=\"_blank\" title=\"DOWNLOAD THE GUIDE\">DOWNLOAD THE GUIDE<\/a>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div   class=\"hero-block smallhero landing-cta\">\r\n            <div class=\"hero-overlay greybg\"><\/div>\r\n        <div class=\"hero-content greybg noimage\">\r\n        <div class=\"inner\">\r\n            <h2 class=\"title\">Stay ahead of the competition by delivering superior service<\/h2>            <div class=\"author\"><p>In this guide, you\u2019ll learn the surprising ways that you can use the features of your <a href=\" https:\/\/www.quartix.com\/en-gb\/vehicle-tracking\/\" target=\"_blank\" rel=\"noopener\">vehicle tracking system<\/a> to provide an exceptional experience to your clients and customers. Telematics gives you:<\/p>\n<\/div>            <div class='landingctalist centrelist'><ul class='ticks fa-ul' style=''><li><span class='fa-li'><i class='fas fa-check-circle'><\/i><\/span>Up-to-date information on your drivers\u2019 locations<\/li><li><span class='fa-li'><i class='fas fa-check-circle'><\/i><\/span>Visibility of any delays due to traffic or unforeseen circumstances<\/li><li><span class='fa-li'><i class='fas fa-check-circle'><\/i><\/span>Accurate timesheets to ensure customers know they are being billed correctly<\/li><li><span class='fa-li'><i class='fas fa-check-circle'><\/i><\/span>Geofences to alert you when a driver is approaching a location<\/li><\/ul><\/div>            \r\n                            <div class=\"buttons\">\r\n                    <a href=\"https:\/\/go.marketing.quartix.com\/uk_customer_service_guide\" class=\"btn btn-green\" target=\"_blank\" title=\"DOWNLOAD THE GUIDE\">DOWNLOAD THE GUIDE<\/a>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n\r\n        <div  class=\"landingpageouter\" style=\"background-color:#ffffff ;\">\r\n        <div class=\"landingpagecolsblock twocols4060 \">\r\n            <div class=\"col1\">\r\n                <p class=\"pre-title\">ORGANISE <\/p>                                <div class='wysiwyg'><p>Use features such as <a href=\" https:\/\/www.quartix.com\/en-gb\/vehicle-tracking\/timesheets\/\" target=\"_blank\" rel=\"noopener\">route maps<\/a> and <a href=\" https:\/\/www.quartix.com\/en-gb\/vehicle-tracking\/live-tracking\/\" target=\"_blank\" rel=\"noopener\">postcode location searches<\/a> to get to more customers as quickly as possible. With reports available online whenever you need them, you\u2019ll be better equipped to answer client queries without having to sift through paper files.<\/p>\n<\/div>            <\/div>\r\n            <div class=\"col2\">\r\n                <div class=\"responsivemedia\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"537\" src=\"https:\/\/www.quartix.com\/content\/uploads\/2024\/01\/Man-allocating-vehicles.png\" class=\"\" alt=\"\" \/><\/div>            <\/div>\r\n                        <\/div>\r\n    <\/div>\r\n\r\n\r\n\n\n\r\n\r\n        <div  class=\"landingpageouter\" style=\"background-color:#efefef ;\">\r\n        <div class=\"landingpagecolsblock twocols4060 swap-content\">\r\n            <div class=\"col1\">\r\n                <p class=\"pre-title\">FOCUS<\/p>                                <div class='wysiwyg'><p>Vehicle tracking helps you drive down excessive costs, leaving you more money to invest in customer service. At the same time, benefits like <a href=\" https:\/\/www.quartix.com\/en-gb\/vehicle-tracking\/timesheets\/\" target=\"_blank\" rel=\"noopener\">accurate timesheets<\/a> can make billing and payroll easier, freeing up you and your staff to concentrate on your clients\u2019 experience.<\/p>\n<\/div>            <\/div>\r\n            <div class=\"col2\">\r\n                <div class=\"responsivemedia\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"537\" src=\"https:\/\/www.quartix.com\/content\/uploads\/2024\/01\/Woman-handling-customers.png\" class=\"\" alt=\"\" \/><\/div>            <\/div>\r\n                        <\/div>\r\n    <\/div>\r\n\r\n\r\n\n\n\r\n<div   class=\"hero-block smallhero\">\r\n    <img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"293\" src=\"https:\/\/www.quartix.com\/content\/uploads\/2024\/01\/customer-service-phone-with-headset-1.png\" class=\"\" alt=\"\" \/>                <div class=\"hero-overlay\"><\/div>\r\n            \r\n\r\n\r\n    <div class=\"hero-content \">\r\n        <div class=\"inner\">\r\n                            <p class=\"title stylelikeh3\">Provide efficient service whilst operating a safe, accountable fleet with vehicle tracking<\/p>                                                        <div class=\"buttons\">\r\n                    <a href=\"https:\/\/go.marketing.quartix.com\/uk_customer_service_guide\" class=\"btn btn-green btn-inline\" target=\"_blank\" title=\"DOWNLOAD THE GUIDE\">DOWNLOAD THE GUIDE<\/a>\r\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<section class=\"qtx-pagebuilder-section qtx-pagebuilder-section-bannercontent  notopmargin \"\r\nstyle=\"background-color:#13AB5B; color: #FFFFFF;\">\r\n    <div class=\"bannercontentinner\">\r\n        <p style=\"text-align: center\">\u201cWe find that our customers\u2019 confidence is enhanced when we share with them that our vehicles are GPS tracked. The information Quartix provides can really help you to build a good customer relationship and enhance trust.\u201d<\/p>\n<p style=\"text-align: center\">&#8211; Matt O\u2019Conner, John O\u2019Conner Landscaping<\/p>\n    <\/div>\r\n<\/section>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-your-guide-to-excellent-customer-service\">Your guide to excellent customer service<\/h2>\n\n\n\n<p>With vehicle tracking, ensure your business retains happy, satisfied clients who will recommend your service to others.<\/p>\n\n\n    <div class=\"button-container \">\r\n<a href=\"https:\/\/go.marketing.quartix.com\/uk_customer_service_guide\" class=\"btn pagebuilder-btn btn-green btn-\" title=\"DOWNLOAD THE GUIDE\" target=\"_blank\">DOWNLOAD THE GUIDE<\/a>\r\n<\/div>\r\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"545\" height=\"650\" src=\" https:\/\/www.quartix.com\/content\/uploads\/2024\/01\/customer-service-guide-altered.png\" alt=\"\" class=\"wp-image-97669\" style=\"width:353px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This guide looks at the many ways that a vehicle tracking system can help you to delight your customers.<\/p>\n","protected":false},"author":12,"featured_media":86404,"parent":0,"menu_order":3430,"comment_status":"closed","ping_status":"closed","template":"templates\/landing-pagebuilder.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"topic":[1857],"qtx_campaign":[],"class_list":["post-41540","page","type-page","status-publish","has-post-thumbnail","hentry","topic-manage-risk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Key Customer Service Benefits of Using Vehicle Tracking - UK<\/title>\n<meta name=\"description\" content=\"Download our FREE guide showing you how vehicle tracking and telematics can help you deliver better customer service and satisfaction. Learn more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Achieving an Excellent Customer Service\" \/>\n<meta property=\"og:description\" content=\"Download our FREE guide showing you how vehicle tracking and telematics can help you deliver better customer service and satisfaction. Learn more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Quartix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Quartix-USA-374426386097401\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-27T19:57:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.quartix.com\/content\/uploads\/2023\/05\/Customer-service.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@QuartixUSA\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Key Customer Service Benefits of Using Vehicle Tracking - UK","description":"Download our FREE guide showing you how vehicle tracking and telematics can help you deliver better customer service and satisfaction. Learn more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/","og_locale":"en_GB","og_type":"article","og_title":"Achieving an Excellent Customer Service","og_description":"Download our FREE guide showing you how vehicle tracking and telematics can help you deliver better customer service and satisfaction. Learn more.","og_url":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/","og_site_name":"Quartix","article_publisher":"https:\/\/www.facebook.com\/Quartix-USA-374426386097401\/","article_modified_time":"2024-11-27T19:57:27+00:00","og_image":[{"width":500,"height":500,"url":"https:\/\/www.quartix.com\/content\/uploads\/2023\/05\/Customer-service.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@QuartixUSA","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/","url":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/","name":"Key Customer Service Benefits of Using Vehicle Tracking","isPartOf":{"@id":"https:\/\/www.quartix.com\/en-gb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/#primaryimage"},"image":{"@id":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/#primaryimage"},"thumbnailUrl":"https:\/\/www.quartix.com\/content\/uploads\/2023\/05\/Customer-service.png","datePublished":"2020-04-22T11:19:17+00:00","dateModified":"2024-11-27T19:57:27+00:00","description":"Download our FREE guide showing you how vehicle tracking and telematics can help you deliver better customer service and satisfaction. Learn more.","breadcrumb":{"@id":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/#primaryimage","url":"https:\/\/www.quartix.com\/content\/uploads\/2023\/05\/Customer-service.png","contentUrl":"https:\/\/www.quartix.com\/content\/uploads\/2023\/05\/Customer-service.png","width":500,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/www.quartix.com\/en-gb\/customer-service-guide\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.quartix.com\/en-gb\/quartix-real-time-vehicle-tracking-2\/"},{"@type":"ListItem","position":2,"name":"Achieving an Excellent Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/www.quartix.com\/en-gb\/#website","url":"https:\/\/www.quartix.com\/en-gb\/","name":"Quartix","description":"Real-time vehicle tracking","publisher":{"@id":"https:\/\/www.quartix.com\/en-gb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.quartix.com\/en-gb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.quartix.com\/en-gb\/#organization","name":"Quartix","url":"https:\/\/www.quartix.com\/en-gb\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.quartix.com\/en-gb\/#\/schema\/logo\/image\/","url":"https:\/\/www.quartix.com\/content\/uploads\/2019\/02\/quartix-logo-eur.svg","contentUrl":"https:\/\/www.quartix.com\/content\/uploads\/2019\/02\/quartix-logo-eur.svg","width":1,"height":1,"caption":"Quartix"},"image":{"@id":"https:\/\/www.quartix.com\/en-gb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Quartix-USA-374426386097401\/","https:\/\/x.com\/QuartixUSA","https:\/\/www.linkedin.com\/company\/5346733\/","https:\/\/www.youtube.com\/channel\/UCzS-_GMfHF4kWiCheyIRrAQ"]}]}},"_links":{"self":[{"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/pages\/41540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/comments?post=41540"}],"version-history":[{"count":0,"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/pages\/41540\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/media\/86404"}],"wp:attachment":[{"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/media?parent=41540"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/topic?post=41540"},{"taxonomy":"qtx_campaign","embeddable":true,"href":"https:\/\/www.quartix.com\/en-gb\/wp-json\/wp\/v2\/qtx_campaign?post=41540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}