{"id":112032,"date":"2024-10-30T14:29:32","date_gmt":"2024-10-30T13:29:32","guid":{"rendered":"https:\/\/www.quartix.com\/?p=112032"},"modified":"2024-10-31T13:01:33","modified_gmt":"2024-10-31T12:01:33","slug":"auto-renewal-trap","status":"publish","type":"post","link":"https:\/\/www.quartix.com\/en-gb\/blog\/auto-renewal-trap\/","title":{"rendered":"Beware of the auto-renewal trap: Fleet tracking subscriptions"},"content":{"rendered":"\n
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Auto-renewals are a contentious topic in the fleet tracking industry. With everyone feeling the financial pinch, businesses want to decide exactly how their money is spent, and contracts that automatically renew can be a nasty trap.<\/strong>   <\/p>\n\n\n\n

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The danger of auto-renewals<\/h2>\n\n\n\n

I still hear many stories from Fleet Managers who have been caught out by a supplier\u2019s auto-renewal clause, and what surprises me is that they rarely know it\u2019s in place when they sign the original contract.\u00a0<\/p>\n\n\n\n

Just as they\u2019re doing their research and gearing up to switch providers<\/a>, they are unknowingly locked into another lengthy term on all their trackers because their contract automatically renewed. <\/p>\n\n\n\n

This leaves them with little choice: either pay a large exit fee or continue paying for a solution they no longer need or want.<\/p>\n<\/div>\n\n\n\n

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\"Man<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Choose to stay or go<\/h2>\n\n\n\n

Recently, we welcomed a customer who had been with their previous provider for over twelve years, only to be caught by an auto-renewal that extended their contract by another three years. This experience left them with a bitter taste in their mouth and damaged a long-standing business relationship. They could not believe the company had done this to them, and that they hadn\u2019t had the decency to let them know it was happening – they felt robbed.<\/p>\n\n\n\n

I see no possible advantage to auto-renewals. It\u2019s inconvenient for you, the customer, and it takes away your right to choose. It’s likely that your needs and circumstances will have changed since you initially signed up, or that the price of the system is no longer competitive. You should should benefit from the opportunity to discuss those changes.<\/p>\n\n\n\n

Do Quartix subscriptions have this clause?<\/h2>\n\n\n\n

At Quartix, we never<\/strong> auto-renew our contracts and we give our customers the freedom they deserve. <\/p>\n\n\n\n

Once your initial term ends, we move you to a rolling monthly contract, so you can stay with us by choice, not because you’re locked in. We have a 4.9 star rating on TrustPilot<\/a>, a customer retention rate of over 85%, and our very first customer from 2001 is still with us today \u2013 because we believe in earning loyalty through quality of service.<\/p>\n\n\n\r\n

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