{"id":34137,"date":"2019-07-31T10:21:56","date_gmt":"2019-07-31T09:21:56","guid":{"rendered":" https:\/\/www.quartix.com\/?p=34137"},"modified":"2024-04-23T15:30:39","modified_gmt":"2024-04-23T14:30:39","slug":"van-tracking-improves-customer-service","status":"publish","type":"post","link":"https:\/\/www.quartix.com\/en-gb\/blog\/van-tracking-improves-customer-service\/","title":{"rendered":"Take your customer service to the next level with van tracking"},"content":{"rendered":"\n

Businesses that use vans for deliveries or for carrying equipment between various sites benefit from the complete visibility that van tracking<\/a> provides. Along with the overall advantages that telematics offers a business, such as instant access to trip reports<\/a> and driving style analysis<\/a> for its fleet, a vehicle tracking system enables companies to achieve excellent customer service.<\/p>\n\n\n\n

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Driver location<\/h2>\n\n\n\n

If your business delivers goods, tracking your vans is crucial in order to give your customers up to date information on where drivers are and how long it will be before they arrive. Quartix offers real-time tracking<\/a> with proximity data that shows how far each van is from an address, starting with the closest. If you\u2019re out on the road yourself, the Quartix mobile app keeps you connected to your fleet and ready to answer any customer query.<\/p>\n\n\n\n

\u201cWe use the live tracking\u2019s postcode search to check which vehicle is closest to a customer when there\u2019s an urgent job. It\u2019s an invaluable tool for reducing downtime between jobs and guarantees we run an efficient service at all times.\u201d \u2013 Stephen Day,\u00a0Contract Flooring<\/em><\/p>\n<\/div>\n\n\n\n

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Route optimisation<\/h2>\n\n\n\n

Planning an efficient delivery or service route cuts down fuel costs and saves time. A tracking system makes this an easy task with live fleet information and route analysis that shows any driver overlap. Even something as simple as rerouting a van around a traffic jam can ensure your customers are not left waiting for your drivers.<\/p>\n\n\n\n

\u201cIf we have an engineer who is 20 miles away and one who is 2 miles away, we need to send the right engineer to the job. We want to reduce the time someone is stuck in a lift so it is crucial to despatch the closest vehicle to a site.\u201d \u2013 Mick Holderness, Apex Lifts<\/a><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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Protecting your assets<\/h2>\n\n\n\n

Your vans are an asset themselves, but if they carry equipment for service appointments, those tools are another reason why tracking your vans is imperative. In the event a van is stolen, tracking can often help recover your assets without any loss to your business or downtime that could affect your customers. Tracking systems also protect your drivers; in the case of a false liability claim, tracking can prove that your driver wasn\u2019t at fault.<\/p>\n\n\n\n

\u201cIf we get calls from people who have had their car scratched or window hit, we can check whether or not the damage was caused by one of our drivers. We can quickly provide evidence of our drivers\u2019 trips by entering the postcode and date and can confirm whether or not we were in that area.\u201d<\/em> \u2013 Matt O\u2019Conner, <\/em>John O\u2019Conner Grounds Maintenance<\/em><\/a><\/p>\n<\/div>\n\n\n\n

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Van tracking with Quartix<\/h2>\n\n\n\n

Tracking your vans is an easy and cost-efficient way to assure that your customers are getting the best experience and that they will bring their business to you in the future. The Quartix system has been helping businesses improve customer service and fleet efficiency for over 18 years. Why not arrange a free demo<\/a> with our team to see how simple the system is to use?<\/p>\n","protected":false},"excerpt":{"rendered":"

Businesses that use vans for deliveries or for carrying equipment between various sites benefit from the complete visibility that van tracking provides. Along with the overall advantages that telematics offers a business, such as instant access to trip reports and driving style analysis for its fleet, a vehicle tracking system enables companies to achieve excellent customer service. Driver location […]<\/p>\n","protected":false},"author":12,"featured_media":31573,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1565],"tags":[],"topic":[1856],"qtx_fblgauthor":[],"class_list":["post-34137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topic-efficiencies-savings"],"acf":[],"yoast_head":"\nTake your customer service to the next level with van tracking - UK<\/title>\n<meta name=\"description\" content=\"Businesses that use vans for customer deliveries or carrying equipment between sites benefit from the complete visibility that van tracking provides.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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