Let customers know how you\u2019re working<\/h2>\n\n\n\n
In times of uncertainty, it\u2019s important to acknowledge the situation and reach out to your valued customers. Let them know if you have changed the way you are working or if the way they should contact you has changed. It\u2019s also a good idea to let them know if you are still operating as normal and actively offer your services. Consider the most effective ways to deliver the message – a phone call, an email or perhaps there\u2019s a natural place to catch your customer\u2019s attention, for example, Quartix posted a message on our customer sign in page<\/a>.<\/p>\n\n\n\n Your customers may have extra time on their hands to entertain decisions now, so it might be appropriate to talk to them about how your business can help. You may offer services that they didn\u2019t know about, or your business could have adapted due to the current restrictions. Whatever the case, it\u2019s important to keep the lines of communication open<\/a> and reassure customers who rely on your service.<\/p>\n<\/div>\n\n\n\n A vehicle tracking system<\/a> is a useful box of tricks when it comes to achieving great customer service. There are so many ways that a vehicle tracking system can help you to delight your customers, as well as simply showing you where your vehicles are.<\/p>\n<\/div>\n<\/div>\n\n\n\n We\u2019ll start with the obvious \u2013 a tracking system shows you exactly where your vehicles are<\/a> at any time. If you have a large fleet, you can make use of features such as custom vehicle icons for faster identification on the live map.<\/p>\n\n\n\n This enables you to respond to questions about your driver\u2019s whereabouts in an instant, without needing to contact them to find out. It shows your customers that you are well connected with your staff. You can also use the system to provide useful updates to your customers, such as letting them know when to expect your driver or notifying them of any delay.<\/p>\n<\/div>\n\n\n\n Many companies use the Quartix system\u2019s geofencing<\/a> feature to alert them when their vehicles are approaching the depot, allowing time to prepare the next delivery or required information for the driver and minimising down-time between jobs. Geofencing alerts can be sent to multiple email addresses, including your customers, so they can be used to really make your customer service stand out. If you regularly deliver goods or provide services to a particular customer, you can establish a geofence that extends a kilometre around their site so that they are alerted when your driver enters their zone. See our post, \u20183 Unexpected Ways Your Business Can Benefit from Geofencing<\/a>\u2019 to learn more about the different uses of this feature.<\/p>\n\n\n\n \u201cIf emergency orders come in at last minute, we can identify a driver that is due back at the depot and prepare the delivery to be loaded on that vehicle right away.\u201d Karl Davidson, Depot Manager, St Austell Brewery<\/a><\/p>\n\n\n\n Having easy access to your vehicle tracking data means any queries regarding dates, trips and timings can be answered at the click of a button \u2013 no more sifting through paper files. Your vehicle tracking reports<\/a> such as the \u2018daily driver log\u2019 and \u2018time on site\u2019 can assist you with billing and efficiently settle any disputes.<\/p>\n\n\n\n The route map<\/a> can highlight if there is any overlap among your fleet and help you to choose the most efficient way to plan these, so that you can get to customers more quickly and complete more jobs in one day. Quartix vehicle tracking maps also have a custom locations<\/a> feature, allowing you to mark and label frequently visited places, for example, customer locations or suppliers, on the system for easier identification in your reports.<\/p>\n\n\n\n For urgent jobs, it\u2019s often handy to look up the postcode and see your vehicles in order of their distance from that live location. This enables you to select the driver or vehicle with the right equipment and skills who is nearest. Customers will appreciate the speed of service you are able to provide.<\/p>\n\n\n\n When new business tenders or large projects arise, your business can demonstrate efforts to reduce carbon emissions<\/a> as well as your investment in improving driver behaviour<\/a>. Unique to the Quartix system, users can report on whether drivers are complying with legal speed limits, and assesses whether they are driving at safe speeds<\/a> for the specific stretch of roads.<\/p>\n\n\n\n “As a high-profile organisation, we are expected to adhere to industry standards and best-practices. Quartix helps us live up to that.\u201d Chris Lane, Operations Manager, University of Birmingham<\/a><\/p>\n\n\n\n Another benefit of a vehicle tracking system is driver accountability. If there are any disputes around the time that work was completed, your customers will appreciate the solid proof a vehicle tracking system is able to provide regarding the vehicle\u2019s location at any given time.<\/p>\n<\/div>\n\n\n\n \u201cQuartix vehicle tracking lets you take control of your fleet, improve operational efficiency and manage costs, safety and time\u201d Matt O\u2019Conner, Managing Director, John O\u2019Connor Grounds Maintenance<\/a><\/p>\n\n\n\n A vehicle tracking system can help you drive down unnecessary costs<\/a> for your business, leaving more money to invest in your customer service. To help your drivers become more fuel efficient, you must know how your vehicles are being driven<\/a>. Reports that monitor daily routes and assess driving styles can impact fuel costs in a positive way, by highlighting unnecessary miles and excessive idling, acceleration or braking. Helping a driver to improve their driving style can lower fuel costs significantly; maintaining a good driving score has been shown to reduce fuel consumption by up to 25% (Frost and Sullivan 2015). What\u2019s more, your vehicles are likely to need fewer repairs and will be kept in a far better condition, allowing you to get the best use out of them.<\/p>\n\n\n\n “The fuel savings we\u2019ve seen in the past year alone have more than paid for the system” Stephen Killinger, Operations Manager, Ringtons<\/p>\n\n\n\n There are further ways that a tracking system can keep costs down and improve productivity for your business. Accurate timesheets teamed with late site arrival and early departure alerts will reduce undue overtime claims and ensure your customers are billed for the correct hours of work. This insight also enables you to bid smartly on new projects. The Quartix tracking system offers APIs, so you can feed all these valuable reports into your own business systems, including payroll, freeing employees to focus on the job and not on paperwork. If your managers are often out of the office, they can access the reports via email and on a mobile device<\/a>.<\/p>\n\n\n\n With the aid of vehicle tracking, it\u2019s likely that you\u2019ll have more time and resources to focus on providing an excellent service to your customers.<\/p>\n\n\n\n You can download our free vehicle tracking guide to achieving excellent customer service<\/a>.<\/p>\n\n\n\n If you liked this article, you may also enjoy How to Reduce Fuel and Maintenance Costs with a Tracking System<\/a> or Four key benefits vehicle tracking offers to drivers<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" This post identifies the many ways that a vehicle tracking system can help your business offer a first-class service.<\/p>\n","protected":false},"author":12,"featured_media":30834,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1565],"tags":[],"topic":[1857],"qtx_fblgauthor":[],"class_list":["post-41527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","topic-manage-risk"],"acf":[],"yoast_head":"\n<\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/figure>\n<\/div>\n\n\n\n
How vehicle tracking can help<\/h2>\n\n\n\n
Giving your customers live updates<\/h2>\n\n\n\n
<\/figure>\n<\/div>\n<\/div>\n\n\n\n
Providing an efficient service<\/h2>\n\n\n\n
Operating a safe and accountable fleet<\/h2>\n\n\n\n
<\/figure>\n<\/div>\n<\/div>\n\n\n\n
Freeing up resources to focus more on your customer<\/h2>\n\n\n\n