{"id":34715,"date":"2019-09-25T14:19:37","date_gmt":"2019-09-25T14:19:37","guid":{"rendered":"https:\/\/www.quartix.com\/?post_type=vacancy&#038;p=34715"},"modified":"2025-09-25T06:38:59","modified_gmt":"2025-09-25T05:38:59","slug":"customer-service-advisor","status":"publish","type":"vacancy","link":"https:\/\/www.quartix.com\/en-gb\/company\/jobs\/customer-service-advisor\/","title":{"rendered":"UK Customer Services Advisor"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-job-purpose\">Job purpose<\/h3>\n\n\n\n<p><strong>To ensure all sales\/installations are booked and completed in full, maximising full potential within the forecast &amp; ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company\u2019s retention strategies.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-responsibilities\">Responsibilities<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Raising Customers on the MDB<\/li>\n\n\n\n<li>Additional unit requests and repeats, providing quotes &amp; paperwork<\/li>\n\n\n\n<li>Ensuring all communication is captured within the MDB<\/li>\n\n\n\n<li>Unit removals\/ unit moves\/ reinstallations<\/li>\n\n\n\n<li>Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions<\/li>\n\n\n\n<li>Cover transfer paperwork<\/li>\n\n\n\n<li>Unit resigns and general basic account management on our 150 and under unit customers<\/li>\n\n\n\n<li>Adhoc demo\u2019s when requested \u2013 showing an understanding of system<\/li>\n\n\n\n<li>Disconnections and account reconciliation<\/li>\n\n\n\n<li>Keeping up to date with current pricing<\/li>\n\n\n\n<li>Processing Company names changes and account updates<\/li>\n\n\n\n<li>Ensuring forecast chased<\/li>\n\n\n\n<li>Chasing provisional paperwork\/DD<\/li>\n\n\n\n<li>Answering inbound calls<\/li>\n\n\n\n<li>Managing &amp; prioritising your own inbox &amp; replies in a timely manner<\/li>\n\n\n\n<li>Ensuring great customer service is provided<\/li>\n\n\n\n<li>Ad hoc additional tasks as required by the Company<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-about-you\">About you:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be able to priorities your own workload<\/li>\n\n\n\n<li>Have great customer services via email and telephone<\/li>\n\n\n\n<li>Be able to work under pressure<\/li>\n\n\n\n<li>Ensure you can multi skill between tasks<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-are-you-interested-in-this-role-with-quartix\">Are you interested in this role with Quartix?<\/h2>\n\n\n\n<p>To apply for this role, please complete the fields below and attach a CV and cover letter.<\/p>\n\n\n\n<p>Please note that you must have the right to work in the region that this job is listed in.<\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f70861-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"70861\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en-gb\/wp-json\/wp\/v2\/vacancy\/34715#wpcf7-f70861-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"70861\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f70861-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" 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name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"input-wrapper\"><span class=\"icon icon-face\"><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name *\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name *\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span><\/div>\n<div class=\"input-wrapper\"><span class=\"icon icon-envelope\"><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text 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accept=\".doc,.docx,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"attachments\" \/><\/span><\/div>\n<input type=\"hidden\" name=\"thankyouURL\" value=\"\/en-gb\/sp\/vacancy-application\/\" class=\"wpcf7-form-control wpcf7-hidden\" id=\"thankyouURL\">\n<input type=\"hidden\" name=\"pardot_extra_field\" value=\"\" class=\"wpcf7-form-control wpcf7-hidden\">\n<input type=\"hidden\" name=\"page_title\" value=\"No post title\" class=\"wpcf7-form-control wpcf7-hidden\">\n<div class=\"recatpcha-text\">This site is protected by reCAPTCHA and the Google <a href=\"https:\/\/policies.google.com\/privacy?hl=en-GB\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms?hl=en-GB\">Terms of Service<\/a> apply.<\/div>\n<div class=\"input-wrapper\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner icon-plane\" type=\"submit\" value=\"Send\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Quartix is looking for a Customer Services Advisor to join our UK team in Newtown.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-34715","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UK Customer Services Advisor - UK<\/title>\n<meta name=\"description\" content=\"Quartix is looking for a Customer Services Advisor to join our UK team in Newtown.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quartix.com\/en-gb\/company\/jobs\/customer-service-advisor\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" 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