{"id":11882,"date":"2018-09-10T13:52:16","date_gmt":"2018-09-10T13:52:16","guid":{"rendered":"https:\/\/www.quartix.com\/?post_type=case_study&p=11882"},"modified":"2025-07-01T18:04:59","modified_gmt":"2025-07-01T17:04:59","slug":"syncro-fire-security","status":"publish","type":"case_study","link":"https:\/\/www.quartix.com\/en-ie\/case-studies\/syncro-fire-security\/","title":{"rendered":"Syncro Fire & Security"},"content":{"rendered":"\n
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Driver safety<\/h2>\n\n\n\n

Syncro Fire & Security provide bespoke fire and security solutions to commercial and industrial businesses throughout the UK. Their management team has extensive experience in the field, equating to more than 100 years in total.<\/p>\n\n\n\n

For Syncro, security isn\u2019t just about keeping their customers safe, but their employees, as well. To help them with this, they turned to Quartix in 2014, through the recommendation of Noble Fleet Services. It wasn\u2019t too long before it became clear that their investment had been worthwhile.<\/p>\n<\/div>\n\n\n\n

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Real-time vehicle tracking<\/h2>\n\n\n\n

\u201cWe had an incident where a member of staff had been involved in a no-fault collision,\u201d says Sandra Long, Office Manager. \u201cThe engineer contacted the office to inform us that the person involved in the collision was being abusive and that he felt threatened.\u201d With Quartix installed in their vehicles, \u201cWe were able to track the engineer whilst listening to the altercation on the phone.\u201d<\/p>\n\n\n\n

Although Quartix has a comprehensive suite of fleet management tools, real-time vehicle tracking is the core feature that defines the system. It gives customers the ability to pinpoint exactly where their vehicles and employees are, 24 hours a day. In an emergency, the value of this cannot be understated.<\/p>\n\n\n

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“We had an engineer whose vehicle had broken down on a country lane and he did not know where he was. We were able to track the vehicle and send out the breakdown service.”<\/p>\n <\/blockquote>\r\n <\/div>\r\n <\/section>\r\n\r\n\n\n\n

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User-friendly tracking<\/h2>\n\n\n\n

Currently, all 21 company vehicles have Quartix tracking installed and the benefits extend beyond staff safety. Syncro also uses real-time tracking to advise their customers of an engineer\u2019s estimated time of arrival, just one of the ways that they\u2019re committed to customer service.<\/p>\n\n\n\n

Ms. Long points to increased efficiency, achieved with the Quartix system, having resulted in both time and monetary savings. \u201cWhen materials are required at short notice, location maps are accessed by admin so that they can source the nearest supplier. Once stock is confirmed, the information is relayed to our engineer so that they can go directly to the supplier. This saves the engineers time and aids with productivity.\u201d<\/p>\n\n\n\n

The ease of the Quartix system, with its user-friendly website and wide-ranging variety of features, was what attracted Syncro, but their overall experience makes them want to stay.<\/p>\n\n\n\n

\u201cQuartix has a very helpful call centre staff who respond to queries quickly. Their tech support is efficient and knowledgeable. There\u2019s also been good communication when ordering new trackers. Updated information is provided in a timely manner.\u201d<\/p>\n\n\n\n

\u201cWe are happy with the level of service which has been provided,\u201d Ms. Long concludes. \u201cThe company is expanding and we will be looking at acquiring more vehicles, which we will track using Quartix.\u201d<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Quartix has a very helpful call centre staff who respond to queries quickly. Their tech support is efficient and knowledgeable.<\/p>\n","protected":false},"featured_media":102423,"template":"","topic":[],"class_list":["post-11882","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nSyncro Fire & Security: Improving Efficiency & Safety | Case Study - IE<\/title>\n<meta name=\"description\" content=\"For Syncro Fire & Security, security isn't just about keeping their customers safe, but their employees as well. To help them with this, they turned to Quartix in 2014, through the recommendation of Noble Fleet Services. 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