{"id":58695,"date":"2020-09-30T18:03:02","date_gmt":"2020-09-30T17:03:02","guid":{"rendered":" https:\/\/www.quartix.com\/?p=58695"},"modified":"2022-08-23T09:10:43","modified_gmt":"2022-08-23T08:10:43","slug":"comment-quartix-vient-en-aide-a-ses-clients","status":"publish","type":"post","link":"https:\/\/www.quartix.com\/fr-fr\/blog\/comment-quartix-vient-en-aide-a-ses-clients\/","title":{"rendered":"Comment Quartix vient en aide \u00e0 ses clients"},"content":{"rendered":"\n

Chez Quartix, proposer un service client de qualit\u00e9 est fondamental. Et cela \u00e0 chaque \u00e9tape, tout au long du processus de vente jusqu\u2019au service technique, en passant par l\u2019installation.<\/p>\n\n\n\n

Nous savons que le fait de fournir un service de qualit\u00e9 \u00e0 nos clients jouera en notre faveur au moment de renouveler leurs contrats. Nous sommes fiers de compter parmi nos clients des entreprises ayant sign\u00e9 leur premier contrat avec Quartix d\u00e8s nos d\u00e9buts. Plus de 40 % de notre activit\u00e9 provient ainsi de clients existants qui renouvellent leurs contrats.<\/p>\n\n\n\n

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Chez Quartix, nous sommes fiers d\u2019avoir vu notre exp\u00e9rience client r\u00e9compens\u00e9e en 2019 par une m\u00e9daille d\u2019or \u00ab\u00a0Investor in Customers\u00a0\u00bb<\/a> (IIC) et une m\u00e9daille d\u2019argent d\u00e9cern\u00e9e par les Best in Biz Awards<\/a>.
Notre Support Client a pour objectif de r\u00e9pondre \u00e0 toute question g\u00e9n\u00e9rale ou technique de nos clients. Il peut s\u2019agir d\u2019une demande de changement du syst\u00e8me pour optimiser leur charge de travail, ou de questions concernant l\u2019un des rapports<\/a> du syst\u00e8me.
Nos clients peuvent eux-m\u00eames modifier de nombreux param\u00e8tres depuis l\u2019onglet Configuration du syt\u00e8me \u00e0 partir de leur compte administrateur, mais l\u2019\u00e9quipe Quartix peut \u00e9galement effectuer ces changements pour eux. Il suffit simplement de nous envoyer une demande d\u00e9taill\u00e9e par e-mail.<\/p>\n<\/div>\n\n\n\n

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\"Au<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Cela nous permet de cr\u00e9er un protocole de v\u00e9rification pour le client comme pour nous, afin de nous assurer que la demande a bien \u00e9t\u00e9 prise en compte. Pour ce faire, nous avons mis en place un certain nombre d\u2019outils internes nous permettant d\u2019interagir facilement avec la balise et d\u2019analyser les donn\u00e9es qu\u2019elle enregistre.<\/p>\n\n\n\n

Le nombre de probl\u00e8mes en cours de traitement est en moyenne de 0,04% par rapport \u00e0 notre total d\u2019installations. Nous ferons bien \u00e9videmment tout notre possible pour offrir la meilleure assistance \u00e0 nos clients.<\/p>\n\n\n\n

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\"Logo<\/figure>\n<\/div>\n\n\n\n
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\u00ab Quartix offre un excellent service client, nous recevons r\u00e9guli\u00e8rement des appels de la part des commerciaux qui s\u2019assurent que tout va bien, et nous savons que l\u2019on peut compter sur eux.<\/i> \u00bb
Guy Boulard, Directeur, BCBG<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

Fort d\u2019une exp\u00e9rience de pr\u00e8s de 25 ans dans le service client et le support technique, dont 16 chez Quartix, Ian Pawley dirige actuellement une \u00e9quipe d’experts techniques au service de 20 500 clients r\u00e9partis entre la France, le Royaume-Uni, les \u00c9tats-Unis, l\u2019Allemagne, l\u2019Espagne, l\u2019Italie et la Pologne. En France, l’\u00e9quipe de support client compte 4 personnes passionn\u00e9es et d\u00e9vou\u00e9es.<\/p>\n\n\n\n

Vous pouvez contacter le Support Client de Quartix par t\u00e9l\u00e9phone au 01 70 39 43 78 ou par e-mail \u00e0 support@quartix.fr<\/a>. Nos coll\u00e8gues se feront un plaisir de vous r\u00e9pondre.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chez Quartix, proposer un service client de qualit\u00e9 est fondamental. Et cela \u00e0 chaque \u00e9tape, tout au long du processus de vente jusqu\u2019au service technique, en passant par l\u2019installation. Nous savons que le fait de fournir un service de qualit\u00e9 \u00e0 nos clients jouera en notre faveur au moment de renouveler leurs contrats. Nous sommes […]<\/p>\n","protected":false},"author":208,"featured_media":58018,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1638],"tags":[],"topic":[],"qtx_fblgauthor":[],"class_list":["post-58695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nComment Quartix vient en aide \u00e0 ses clients - FR<\/title>\n<meta name=\"description\" content=\"La g\u00e9olocalisation de v\u00e9hicules Quartix offre un service client de qualit\u00e9 \u00e0 chaque \u00e9tape, de la vente au service technique, en passant par l'installation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.quartix.com\/fr-fr\/blog\/comment-quartix-vient-en-aide-a-ses-clients\/\" \/>\n<meta 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