{"id":83168,"date":"2023-02-21T09:34:15","date_gmt":"2023-02-21T08:34:15","guid":{"rendered":" https:\/\/www.quartix.com\/?p=83168"},"modified":"2023-02-21T16:54:44","modified_gmt":"2023-02-21T15:54:44","slug":"quartix-obtient-medaille-or-iic-2023","status":"publish","type":"post","link":"https:\/\/www.quartix.com\/fr-fr\/nouveautes\/quartix-obtient-medaille-or-iic-2023\/","title":{"rendered":"Quartix obtient la m\u00e9daille d’or de l’IIC pour son service client\u00e8le exceptionnel"},"content":{"rendered":"\n
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Quartix est fier d’annoncer qu’il a re\u00e7u la certification ind\u00e9pendante en Or d\u2019Investor in Customers<\/a> (IIC). L’IIC \u00e9value la fa\u00e7on dont les entreprises comprennent, r\u00e9pondent aux besoins et enchantent les clients, ainsi que maintiennent leur fid\u00e9lit\u00e9. Les r\u00e9sultats de Quartix t\u00e9moignent des solides relations \u00e9tablies entre son personnel et ses clients, ainsi que du d\u00e9vouement \u00e0 offrir des normes \u00e9lev\u00e9es de service \u00e0 la client\u00e8le.<\/p>\n\n\n\n

Chez Quartix, offrir une exp\u00e9rience centr\u00e9e sur le client est essentiel \u00e0 la strat\u00e9gie de l’entreprise. Richard Lilwall, PDG de Quartix, a d\u00e9clar\u00e9 : “Comprendre comment nos clients se sentent \u00e0 propos du service que nous offrons et comprendre o\u00f9 nous pouvons nous am\u00e9liorer est inestimable. Avec ces informations, nous pouvons mieux aligner notre offre de service sur les besoins des clients et savoir o\u00f9 concentrer notre attention.”<\/p>\n\n\n\n

James Edmonds, directeur de IIC, a comment\u00e9 la performance de Quartix : “Quartix a de nouveau d\u00e9montr\u00e9 une culture client extr\u00eamement forte dans son \u00e9valuation de 2023. L’obtention de la m\u00e9daille d’or est le fruit de progr\u00e8s constants et de la consolidation d’une culture centr\u00e9e sur le client d\u00e9j\u00e0 forte. Toute l’\u00e9quipe d\u2019IIC f\u00e9licite Quartix pour ce r\u00e9sultat et nous nous r\u00e9jouissons de travailler ensemble \u00e0 l’avenir.”<\/p>\n\n\n\n

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Environ 30 000 clients, employ\u00e9s et partenaires commerciaux ont \u00e9t\u00e9 invit\u00e9s \u00e0 participer \u00e0 l’enqu\u00eate, couvrant toutes les r\u00e9gions g\u00e9ographiques et tailles de flotte. Les r\u00e9sultats ont montr\u00e9 des performances \u00e9lev\u00e9es dans tous les segments et r\u00e9gions, indiquant une approche coh\u00e9rente de la gestion de l’exp\u00e9rience client. Cela d\u00e9montre l’engagement de Quartix \u00e0 placer ses clients au premier plan et \u00e0 fournir un niveau de service exceptionnel \u00e0 chaque \u00e9tape de leur parcours.<\/p>\n\n

Le processus d’accr\u00e9ditation Investor in Customers mesure la capacit\u00e9 d’une organisation \u00e0 comprendre les besoins de ses clients et \u00e0 r\u00e9pondre \u00e0 leurs attentes – quelque chose qui reste au c\u0153ur de la mission de Quartix aujourd’hui. L’obtention de la m\u00e9daille d’or reconna\u00eet les efforts de Quartix pour cr\u00e9er un environnement o\u00f9 les clients se sentent valoris\u00e9s et appr\u00e9ci\u00e9s, ce qui distingue Quartix au sein de l’industrie de la t\u00e9l\u00e9matique pour les flottes.<\/p>\n","protected":false},"excerpt":{"rendered":"

Quartix est fier d’annoncer qu’il a re\u00e7u la certification ind\u00e9pendante en Or d\u2019Investor in Customers (IIC). L’IIC \u00e9value la fa\u00e7on dont les entreprises comprennent, r\u00e9pondent aux besoins et enchantent les clients, ainsi que maintiennent leur fid\u00e9lit\u00e9.<\/p>\n","protected":false},"author":12,"featured_media":83101,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1641],"tags":[],"topic":[],"qtx_fblgauthor":[],"class_list":["post-83168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouveautes"],"acf":[],"yoast_head":"\nQuartix obtient la m\u00e9daille d'or de l'IIC pour son service client\u00e8le exceptionnel - FR<\/title>\n<meta name=\"description\" content=\"Quartix a re\u00e7u la certification ind\u00e9pendante en Or d'Investor in Customers pour l'ensemble de son service client\u00e8le.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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