What information do we collect?
Quartix will collect personal information provided by you when you contact us, make an enquiry, request a brochure, request a demo, phone us, email us or visit our website.
We collect: name (first and second), company name, postal address, email address, phone number, any other contact details provided by you, details of website pages you visited, features and product usage you might be interested in.
Through surveys or when speaking to our staff over the phone or email, we may also ask you for other optional information such as what sort of equipment/device/software you use and what subjects related to vehicle tracking and telematics interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.
Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our prospect customers (and the more accurate it is), the better we can match our services to your needs.
We also collect information from you if you choose to take part in any of our website surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
Do we record phone calls?
Phone calls may be recorded for quality and training purposes.
What do we use your information for?
We hold the details you supply so that we can contact you to check on the information we’ve sent you or the progress of an enquiry or demo evaluation of our services. If you do not want us to hold your information or contact you, please let us know by completing the ‘Contact Us‘ form and also mentioning this in the ‘Comments Box’. Also, if you don’t want us to speak to anyone else in your organisation about your enquiry (for reasons of confidentiality), let us know in the same way. Please note that in order to avoid contacting you again, we do hold your email address as a ‘Do not email’ record on a suppression list, which is the most effective and safest way to prevent you from receiving further emails.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We will use the personal information provided to us to:
- process enquiries submitted by you;
- customise the way we market the services we provide to you;
- verify your identity; (e.g. if you participate in any promotions administered by us)
- carry out market research and surveys and track sales data;
- send you our newsletter, where this is requested by you;
- track your engagement with us, including through our website, articles and newsletters;
- understand how you use our website;
- contact you by telephone and send you follow-up communications relating to your use of Quartix’s software promoted on our website; and
- send you information about our other products and services.
Do we log IP addresses?
Yes, when you visit our website, we automatically log your IP address which is recognised by our web server. We use IP addresses to help us administer the website, to collect broad demographic information for aggregate use and to track your engagement with us.
Cookies are very small text files which are used to store data as you move around a website: your login details, what language preferences, etc. They are created by the website and sit in your browser until they expire.
There are three types of cookies: Session cookies, First-party persistent cookies and Third-party persistent cookies.
Session cookies only exist in temporary memory and are deleted when you close the browser. Any cookie which does not have an explicit expiry date is automatically set as a session cookie. They are only used by the website that created them during your current visit.
First-party persistent cookies are written onto your device’s memory and come with an expiration date. They are only used by the website that created them – during both your current visit and also future visits – and are generally used for functionality enhancements.
Third-party persistent cookies, also known as Tracking cookies, are also stored in your device’s memory and have a set expiration date. However, they can be retrieved by third-party services and used to build a profile of viewing habits and to show targeted advertisements.
We have classified the cookies that we use on the site into two categories, Essential and Analytics, based on how they are used.
Essential cookies are required to use the site without disruption. These cookies are either Session cookies and First-party persistent cookies, as defined above.
Quartix uses this type of cookie to remember your country, so that we don’t have to check this every time you reload a page. We also use them to remember that you’ve been shown the site selector, so that you’re not shown this every time you visit the site.
Analytics cookies are not essential to use the site but will provide us with additional data to enhance your experience of our website and our offering as a whole. These cookies are Third-party persistent cookies, as defined above.
Quartix use this type of cookie to assess the effectiveness of our website content, our marketing campaigns and to build a profile of our customers as they use our services. We also sometimes use these cookies to display advertisements related to sites you have visited and limit the number of times a particular advert is shown.
These cookies do not allow us to personally identify you and will remain on your device until you delete them manually or automatically.
We allow users to opt out from all Analytics cookies, should they wish to do so. To change your cookie preferences, access your settings using the icon in the bottom left corner of every screen.
We do not allow users to opt-out of Essential cookies as this would make our site unusable.
For further information and directions on how to disable cookies at the browser level, please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html
You can opt out of our Google Marketing cookies at https://tools.google.com/dlpage/gaoptout.
Do we Disclose any information to outside third parties?
Certain Quartix services, such as assisting with user evaluation of our products, are done in conjunction with our (third-party) business partners. In such cases, we may need to share your personal information with them in order to provide these services, however, we will ask for your permission first. We choose our business partners carefully and ask them to comply with all data privacy policies, however, we are not responsible for their privacy policies and practices. Therefore, we recommend that you check the policy of each site you visit.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
In some cases, we may ask for anonymous feedback from you via a third party, in order to help us improve our service, we will fully respect your privacy and only if you waive your anonymity; we will be able to contact you about the feedback.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety.
Information about our products and services
If you use vehicle as part of your business, then we deem that you might be interested in vehicle tracking services as a way to improve your business operations and save costs.
We will send you information about our services and offers that we deem would be of interest to you.
If at any time you do not wish to continue to receive these details, then send an email message to [email protected]. You can also unsubscribe from our emails by using the ‘unsubscribe’ option located at the bottom of each of our newsletter communications. All you need to do is to click on the ‘Unsubscribe from our emails’ link.
Data subject rights
Individuals have a number of rights with regard to the data held about them, if you would like to exercise any of these rights please contact Quartix support as detailed at Contact us.
a) Right to be informed
Data subjects have the right to be informed of the personal data held about them, the processing of that personal data and of the lawful the basis of processing and purpose(s) of processing. This privacy notice provides details of the personal data held and processing of that personal data Quartix carries out.
b) Right of Access
More commonly known as Subject Access Requests or “SARs”, Data Subjects have the right to request and obtain from information relating to, and to receive a copy of, their Personal Data.
c) Right to Rectification
Data Subjects have the right to obtain the rectification or completion of inaccurate or incomplete Personal Data concerning him or her. Please contact us to correct or complete any data we have about you.
d) Rights to Erasure, Restriction, Data Portability and to Object
In certain circumstances and, in some cases, subject to specific exceptions, Data Subjects have the right to:
- Obtain the erasure of Personal Data concerning him or her;
- Obtain the restriction of Processing of Personal Data concerning him or her;
- Obtain the Personal Data concerning him or her, which he or she has provided to a data controller, to transmit to another data controller without hindrance to have us transfer the personal data directly to another data controller where technically feasible;
- Object at any time to Processing carried out in our legitimate interests, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller or carried out for direct marketing purposes.
e) Automated Decision Making
Data Subjects have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal or similarly significantly affects concerning him or her.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact [email protected].
How do we protect your information?
We have implemented technology and policies to safeguard your privacy from unauthorized access and improper use. For example, our website is encrypted. We will continue to monitor and update security measures as new technology and privacy regulations becomes available as appropriate to the website and any customer databases or CRM systems we use.
All supplied sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Data Transfer outside of the UK
Quartix will only transfer (‘transfer’ means share data or make the data available to a remote location) Personal Data to countries outside of the EEA where:
- The transfer is to a country (or an international organisation), that the European Commission has determined ensures an adequate level of protection;
- Standard contractual clauses adopted by the European Commission have been put in place between Quartix and the entity located outside the EEA;
- Legally binding corporate rules have been implemented, where applicable; or the transfer is otherwise permitted by the GDPR.
If at any time you would like to contact us with a query relating to your personal information, you can do so by sending an email to [email protected] or by contacting us at:
New Church Street
You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee).
Any complaints should be raised with Quartix at the email address above in the first instance. Data subjects can raise complaints to the supervisory authority in the UK. This is the Information Commissioners office – www.ico.org.
Quartix has appointed a Data Protection Officer in line with the requirements of the General Data Processing Regulation (GDPR) who can be contacted by email at [email protected].
This policy was last modified on July 10th 2018.