Investor Relations Information

Last updated 28th March 2023

Final Results Presentation, 27th February 2023

Final Results Presentation

Richard Lilwall, Chief Executive & Emily Rees, Chief Financial Officer

Final Results Presentation

27th February 2023

Interim Results Presentation, 27th July 2022

Interim Results Presentation

Richard Lilwall, Chief Executive & Emily Rees, Chief Financial Officer

Interim Results Presentation

27th July 2022

Final Results Presentation, 28th February 2022

Final Results Presentation

Richard Lilwall, Chief Executive & Emily Rees, Chief Financial Officer

Final Results Presentation

28th February 2022

Interim results presentations, 28th July 2021

Business presentation

Andy Walters, Chief Executive

Financial presentation

Emily Rees, Chief Financial Officer

Interim Results Presentation, 28th July 2021

Final results presentations, 1st March 2021

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Final Results Presentation, 1st March 2021

Interim results presentations, 28th July 2020

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Interim Results Presentation, 28th July 2020

Final results presentations, 24th February 2020

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Final Results Presentation, 24th February 2020

Interim results presentations, 24th July 2019

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Interim Results Presentation, 24 July 2019

Financial results presentations, 25th February 2019

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Final Results Presentation, 25 February 2019

Interim results presentations, 25th July 2018

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Interim Results Presentation, 25th July 2018

Financial results presentations, 26th February 2018

Business presentation

Andy Walters, Chief Executive

Financial presentation

Dan Mendis, Chief Financial Officer

Final Results Presentation, 26 February 2018

Interim results presentations, 26th July 2017

Business presentation

Andy Walters, Managing Director

Financial presentation

David Bridge, Finance Director

Interim Results Presentation, 26 July 2017

Financial results presentations, 27th February 2017

Business presentation

Andy Walters, Managing Director

Financial presentation

David Bridge, Finance Director

Final Results Presentation, 27 February 2017

Interim results presentations, 27th July 2016

Business presentation

Andy Walters, Managing Director

Financial presentation

David Bridge, Finance Director

Final Results Presentation, 27 February 2017

Financial results presentations, 29th February 2016

Business presentation

Andy Walters, Managing Director

Financial presentation

David Bridge, Finance Director

Andy Walters, Managing Director, Proactive Investors Interview

proactiveinvestors.co.uk

Final Results Presentation, 29 February 2016

Final Results Presentation, 29 February 2016 Interim results presentations, 29th July 2015

Business presentation

Andy Walters, Managing Director

Financial presentation

David Bridge, Finance Director

Quartix set to motor ahead with vehicle tracking tech

proactiveinvestors.co.uk

Paul Boughton

Chairman

Paul Boughton has 30 years of executive experience in identifying, negotiating and completing acquisitions in the USA, South America, Europe and Japan. After fourteen years as Business Development Director for Spectris plc, he subsequently held similar positions at Aventics GmbH, IMI plc, Consort Medical plc and Brammer plc. In addition to his role at Quartix, he is Non-Executive director of Eleco plc, a software company focussed on the built environment, where he also chairs the Audit Committee. He was a Non Executive director of London Bridge Software plc and Raymarine plc earlier in his career. Paul has a BSc in Business and Managerial Economics from the University of Hull and is a Fellow of the Institute of Chartered Accountants.

Richard Lilwall

Chief Executive Officer

Richard has 20 years of global experience in telematics and telecommunications. Prior to joining Quartix he was VP and European Managing Director of Teletrac Navman, a leading global supplier of vehicle tracking and telematics services and systems. He has a degree in civil engineering from Kingston University. After a brief period in project management and consultancy Richard set up his own company, ACT Communications (UK) Ltd., in January 2002. ACT became the most successful vehicle tracking distributorship in the UK and was subsequently acquired by Navman Wireless in 2011. At Navman Wireless, Richard progressed rapidly to Head of Enterprise in 2014, following which he was appointed as Managing Director of Teletrac Navman Automotive in January 2017. In June 2018 he was promoted to VP and European Managing Director for Teletrac Navman. Richard joined Quartix as Chief Executive Officer in October 2021.

Jim Warwick

Non-Executive Director

Jim Warwick was until 31 December 2016 Chief Operating Officer at Abcam plc, a global leader in the supply of innovative protein research tools, having originally joined as Technical Director in 2001. Prior to that, he worked on IT, software and web development initiatives for telecommunications consultancy group Analysys Limited. Jim holds an MA in Computer Science from the University of Cambridge.

Laura Seffino

Chief Technology Officer

Laura Seffino was previously appointed to the Board of Quartix Ltd in February 2019, having joined as Head of Software in June 2018. Prior to joining Quartix Laura spent 17 years in software development, project management and delivery roles at 1Spatial plc, Cambridge. Laura has Bachelor’s and Master’s degrees in Computer Science from the Universidad Nacional del Sur in Argentina and the State University of Campinas, Brazil, respectively. In her new role Laura now holds responsibility for Group technology, strategy, development and implementation as an Executive Director of the Company’s Board.

Emily Rees

Chief Financial Officer

Emily Rees joined Quartix in 2021. Emily brings more than a decade of experience in finance, having most recently served as Regional Head of Finance & HR for Western Europe for Ecco Shoes. Her global career includes senior financial positions within Pizza Express Limited and Tesco Stores Limited. Emily is a member of the Chartered Institute of Management Accounts and holds a BSc (Hons) in Government and Economics from the London School of Economics and Political Science.

Andy Walters

Founder

Andy Walters founded Quartix in 2001 with three colleagues. Prior to that he was Managing Director of a subsidiary of Spectris plc for 6 years and had spent 15 years with Schlumberger in the UK and France, where he was marketing director of the payphones and smart cards division. Andy holds an MA in electrical sciences from the University of Cambridge.

Russell Jones

Non-Executive Director

Russell Jones was until April 2022 Divisional Managing Director at ClearCourse, a privately held group of Software businesses specialising in B2B SaaS, having originally joined as CEO of Fetchify. Russell has over 25 years of experience in marketing, strategy, business development and operations in publicly listed technology companies including Vodafone and CK Hutchison as well as with smaller private companies. Russell holds a Masters degree in Chemical Engineering from Cambridge University, and an MBA from Warwick Business School.

The following information is provided in compliance with Rule 26 of the AIM (Alternative Investment Market) Rules for listed Companies.

Name: Quartix Technologies plc

Registered Office: Sheraton House, Castle Park, Cambridge, CB3 0AX, United Kingdom

Registration: Incorporated and registered in England and Wales company registration number 06395159

Main Country of Operation: United Kingdom

Principal Other Countries Of Operation: France, United States of America

VAT Number: GB 918 4938 83

The business is subject to The UK Takeover Code.

Quartix Technologies PLC is a holding company for;

Quartix Ltd (UK Co No: 04159907),
Quartix Inc (registered in the State of Illinois, no 6903-987-1)

Founded in 2001, Quartix is a leading supplier of subscription-based vehicle tracking systems, software and services in the UK. The Group provides an integrated tracking and telematics data analysis solution for fleets of commercial vehicles and “pay as you drive” motor insurance providers that is designed to improve productivity and lower costs by capturing, analysing and reporting vehicle and driver data.

Quartix’s vehicle tracking systems, which incorporate instrumentation to identify and transmit location, speed and acceleration data to the Group on a real-time basis, can be installed in a wide range of vehicles. The Group’s proprietary vehicle tracking software system provides business critical reporting and analysis of vehicle and driver data including timesheets and other customer KPIs to customers via any internet-enabled device. Vehicle tracking systems can either be purchased by the customer outright or rented on a monthly basis with no up-front cost and pricing is based on the level of functionality required.

As tracking technology and telematic data analysis have advanced, the functionality of vehicle tracking systems has increased making them more attractive and cost effective for end use customers. Consequently, the addressable markets in both the commercial fleet and telematics-based insurance sectors are anticipated to grow substantially over the medium term. The Berg Insight Report anticipates that the number of fleet management systems in active use will grow at an annual rate of 16 per cent. between 2012 and 2017 in Europe. The Group operates an effective, low cost remote sales model, based on direct telephone marketing and indirect sales including the use of price comparison websites and distribution networks, making it well positioned to grow both in the UK and internationally.

Quick links:

Company, Market and Background
Product and Technology
Financial Questions

COMPANY, MARKET AND BACKGROUND

What are the origins of the company, and where did the name Quartix come from?

Four founders started the company in 2001 to focus on the market for vehicle tracking systems, software and services used by the commercial fleet sector. Our target market was then, as it is now, small to medium-sized fleets of light commercial vehicles. The name “Quartix” was the suggestion of one of the founders, for which the URL staging.quartix.net and www.quartix.co.uk were available. We purchased both www.quartix.com and www.quartix.fr and other Quartix domains more recently.

What do you estimate your market share to be?

We believe that of the 3.6 million+ commercial vehicles in the UK, roughly 3 million of these are light commercial vehicles (i.e. vans) and that approximately half of these are operated by fleets which would be a potential target for our technology. Of these 1.5 million vehicles, we estimate that around one third are already equipped with some form of fleet management or vehicle tracking system, and that therefore (with a subscription base of around 100,000 units in the UK) we have around 20% of the current market.

Who are your biggest competitors in the UK, France and USA? How do you compare with them?

Other companies which compete in this market include, inter alia: TomTom, Masternaut, Fleetmatics and Teletrac. We do not comment on their, or our, relative competitive strengths and weaknesses.

In July 2016 Quartix announced an intention to focus more on its fleet operation. How does this impact on insurance operations?

The Group will concentrate its business development activities in insurance on those opportunities which make best use of the significant technological and service advantages that the Group has. The insurance capabilities of the system can be seen at staging.quartix.net/insurance.

The company appears to command higher margins than many of its competitors. Why is this?

Our typical service charges are shown on our website, and these charges reflect the value of the software and services that we provide for our customers. Ongoing marginal costs for these are accounted for by the SIM card and mapping costs. The fleet tracking business, once the equipment and installation costs are absorbed, is therefore inherently high margin, reflecting the investment that we make in our software systems. We write all equipment and installation costs down immediately following installation.

The company is especially associated with the building, maintenance and construction industries so would you call it a cyclical company?

To some degree, yes, but this did not affect us unduly in the last recession, and we now have a broader spread of customers, including many from the public sector.

Is the fact that you are spread over four locations not a problem for you? Do you have any future plans to consolidate them all in one place?

We operate common VPNs, database systems and CRM and other business applications across each of our 4 UK sites and our Chicago office. We have recently introduced a common VOIP phone system across our operations. Communication and collaboration across functions and locations is extremely good. In addition to this, each of our R&D locations has a specific area of responsibility, as follows:

Telematics hardware, firmware and communications servers are developed in Cambridge.
All our web-based user applications and reporting are developed in Leatherhead
Systems, networking and database design are all conducted in Bishop’s Waltham.
Our sales, logistics, customer support, administration and insurance telematics teams are based at our main office centre in Newtown, Mid-Wales.
Each of these teams works effectively with the others and we have no plans to consolidate these operations.

How do you plan to prepare for the introduction of General Data Protection Regulation (GDPR) in May 2018?

Quartix is working with suppliers and partners to ensure that we continue to be compliant with all regulations including GDPR.

PRODUCT AND TECHNOLOGY

How big is the risk to your business of emerging disruptive technologies (i.e. using mobile phones for tracking)?
We constantly monitor the potential risks posed by both OEM –fitted technology and by the use of smart phones in vehicle tracking. Our current opinion on these matters are as follows:

OEM-fitted technology: our customers typically choose a single software solution and reporting tool to cover their whole fleet, regardless of vehicle manufacturer, type or age. Although it is quite common for vehicle manufacturers to offer some form of telematics solution for its own products, these devices and software do not generally interface with those provided by other vehicle manufacturers.
Mobile phone applications: whilst these undoubtedly have a place in segments of the market, most of our customers use the tracking system to regulate overtime and manage their mobile workforces. They expect the system to be tamper-proof, and for it to record every movement and journey that the vehicle makes. This is simply impractical with a mobile phone, as it could easily be left at home or switched off, or become discharged (the use of GPS increases battery drain).

Investors must, however, form their own opinions and conduct their own research in order to satisfy themselves regarding the level of risk associated with investing in Quartix.

Why can I not simply buy a tracker device from Amazon, or use another company’s software with your tracking system?

The link between our tracking systems and our communications servers is encoded using our own, proprietary, protocol. We registered a patent for this protocol soon after the foundation of the company. For security reasons it would not be possible for other applications to interpret and use this data without detailed technical information from us. Similarly it is not possible to purchase and use a GPS tracking system without an appropriate fleet management software application which is compatible with the tracking system.

Is there anything unique in the company’s database systems and other intellectual property. How important are these to the success of the company?

We use enterprise level database systems and whilst there is no single aspect of the design of our databases which is unique, we derive substantial competitive advantage from the use of our proprietary database systems integrated with best-in-class CRM and marketing automation systems.

All intellectual property in the company’s telematics hardware, firmware, server software, database systems and application software is proprietary to Quartix, and is of great importance to the success and profitability of the company.

Can you monetise the Safe Speed Database ?

The Company’s “Powered by Quartix” initiative for the insurance sector, which it launched at the middle of last year, offers insurance brokers an off-the-shelf telematics product allowing them to compete effectively in the young driver market. The SafeSpeed database is unique in comparing the behaviour of young drivers on particularly dangerous roads (such as single-carriageway rural roads) with that of more experienced fleet drivers on exactly the same road, helping to identify and coach those who are at risk of accident. Loss ratios on the first programme to use it have been very good so far.

FINANCIAL QUESTIONS

Executive salaries and benefits appear to be low in relation to other quoted companies. Why is this so and is it likely to change?

Executives on both the plc and operations board have traditionally received the same annual pay review as all other employees. Each executive has either an equity stake in the business (through their own investment) or share options.

What is your option granting policy going forward in terms of the annual % of number of shares? Is there a maximum cap on total outstanding options?

Current options outstanding amount to less than 5% of the share capital. The company will continue to grant options to employees and managers in order to retain, motivate and incentivise them, but it is not envisaged that this would result in any significant dilution for existing shareholders.

What does the goodwill shown on the balance sheet relate to?

Please see the following link for more details: http://www.logisticsit.com/articles/2008/02/01/3355-quartix-takes-the-next-step-forward-with-bank-of

Can you provide historical numbers for sales, profits etc?

£m	2011	2012	2013	2014*	2015	2016
Revenue	6.7	8.3	13.2	15.3	19.7	23.3
Operating Profit	1.8	2.9	4.7	4.9	6.0	6.5
PBT	1.5	2.8	4.6	4.8	6.0	6.5

* Note: adjusted to exclude exceptional gain of £0.25m in 2014

What is your expected mid-term (five to ten years) growth rate?

Unfortunately we are unable to comment on or offer a prediction of our future growth rates.

We can say that we are seeking sustainably superior financial performance, in terms of:

Organic fleet revenue growth
Return on sales
Gross margin
Free cash flow conversion
Recurring revenues /sales
Revenue per head

Major shareholdings

The following information is correct as of 31 December 2022.

The Company’s issued share capital comprises 48,392,178 ordinary shares, each with a nominal value of £0.01. Each share has equal voting rights.

The number of the Company’s securities not in public hands is: 11,082,977 ordinary shares representing 22.90% of the issued share capital.

The Company has been notified of the following significant shareholders. Significant shareholders are those holding 3% or more of the shares in issue.

Name	Number of shares	Percentage (%)
Andrew John Walters*	10,661,609	22.03%
Sanford Deland Asset Management Ltd	7,733,500	15.98%
Liontrust Investment Partners LLP	5,343,301	11.04%
Andrew Martin Kirk	4,009,853	8.29%
William Arthur Hibbert	2,663,000	5.50%
Charles Stanley Group plc	2,427,045	5.02%
Kenneth Vincent Giles	1,871,800	3.87%

*Includes shares held as family interests or by virtue of position as beneficiary or potential beneficiary of certain trusts.

RESTRICTIONS

There are no restrictions on the transfer of the Company’s AIM securities.

OTHER EXCHANGES AND TRADING PLATFORMS

The Company has not applied or agreed to have its securities admitted to or traded on any other exchange or trading platform.

NOMINATED ADVISOR AND BROKER

finnCap
Address: One Bartholomew Close, London, EC1A 7BL
Website: www.finncap.com

COMPANY AUDITORS

PKF Littlejohn LLP
Address: 15 Westferry Circus, London E14 4HD, United Kingdom
Website: https://www.pkf-l.com/

LEGAL ADVISORS

HCR Hewitsons LLP
Address: Shakespeare House, 42 Newmarket Rd, Cambridge CB5 8EP.
Website: www.hewitsons.com

REGISTRARS

Link Group
Address: Link Group, 10^th Floor, Central Square, 29 Wellington Street, Leeds, LS1 4DL
Website: www.linkgroup.eu
Link Group – Shareholder information

Corporate Governance AIM Notice 50

Last updated on 28 February 2022

Chairman’s Corporate Governance Statement

All members of the Board believe strongly in the value and importance of good corporate governance and in our accountability to all of Quartix’s stakeholders, including shareholders, staff, customers and suppliers. In the statement below, we explain our approach to governance, and how the Board and its committees operate.

The corporate governance framework which the Group operates, including board leadership and effectiveness, board remuneration, and internal control is based upon practices which the Board believes are appropriate for the size, risks, complexity and operations of the business and is reflective of the Group’s values. Of the two widely recognised formal codes, we have therefore decided to adhere to the Quoted Companies Alliance’s (QCA) Corporate Governance Code for small and mid-size quoted companies (revised in April 2018 to meet the new requirements of AIM Rule 26).

The QCA Code is constructed around ten broad principles and a set of disclosures. The QCA has stated what it considers to be appropriate arrangements for growing companies and asks companies to provide an explanation about how they are meeting the principles through the prescribed disclosures. We have considered how we apply each principle to the extent that the Board judges these to be appropriate in the circumstances, and below we provide an explanation of the approach taken in relation to each. The Board considers that it has complied with the principles of the QCA Code.

Roles and responsibilities of Chairman

Paul Boughton, the Non-Executive Chairman since November 2014, is responsible for running the Board and ultimately for all corporate governance matters affecting the Group. He is a chartered accountant and also chairs the Audit Committee. He is an experienced Executive and Non-Executive Director, having been on the Boards of 6 public listed companies, including Quartix.

The Chairman is responsible for leadership of the Board, setting its agenda and monitoring its effectiveness. He ensures effective communication with shareholders and that the Board is aware of the views of major shareholders. He ensures that the Executive Directors develop a strategy which is supported by the Board as a whole. The Executive Directors, through the Chief Executive Officer, are responsible for executing the strategy once agreed by the Board.

Board composition and compliance

The QCA Code requires that the boards of AIM companies have an appropriate balance between Executive and Non-Executive Directors of which at least two should be independent. During 2020 we satisfied this requirement.

The Non-Executive Chairman and Independent Non-Executive Director bring wide and varied commercial experience to the Board and Committee deliberations. They are appointed for an initial three-year term, subject to election by shareholders at the first AGM after their appointment, after which their appointment may be extended subject to mutual agreement and shareholder approval. A Non-Executive Director is typically expected to serve two three-year terms but may be invited by the Board to serve for an additional period. Any term renewal is subject to Board review and AGM re-election. The Company remains committed to a Board which has a balanced representation of Executives and Non-Executives.

Board evaluation

We support the QCA Code’s principle to review regularly the effectiveness of the Board’s performance as a unit, as well as that of its committees and individual directors, and completed our most recent review in the first half of 2022. We may consider the use of external facilitators in future board evaluations. The next review, which will be in accordance with current QCA guidelines, will be in 2024.

Shareholder engagement

We have made significant efforts to ensure effective engagement with both institutional and private shareholders. In addition to the AGM, we have roadshows with investors and prospective investors to not only share our financial results, but also to share the leadership’s future plans and strategy in an open and interactive forum.

The Board is aware that following the introduction of the Markets in Financial Instruments Directive II (MiFID II) regulations at the start of 2018, private investor access to research on public companies has been restricted. We have not yet commissioned any “paid for” research from third party analysts, and have no current intention of doing so.

The Board has ultimate responsibility for reviewing and approving the Annual Report and Accounts and it has considered and endorsed the arrangements for their preparation, under the guidance of its audit committee. The Directors confirm that the Annual Report and Accounts, taken as a whole, is fair, balanced and understandable and provides the information necessary for shareholders to assess the Group’s position and performance, business model and strategy.

10 Principles of the QCA Code:

Establish a strategy and business model which promote long-term value for shareholders
Seek to understand and meet shareholder needs and expectations
Take into account wider stakeholder and social responsibilities and their implications for long-term success
Embed effective risk management, considering both opportunities and threats, throughout the organisation
Maintain the Board as a well-functioning, balanced team led by the chair
Ensure that between them the Directors have the necessary up-to-date experience, skills and capabilities
Evaluate board performance based on clear and relevant objectives, seeking continuous improvement
Promote a corporate culture that is based on ethical values and behaviours
Maintain governance structures and processes that are fit for purpose and support good decision-making by the Board
Communicate how the Company is governed and is performing by maintaining a dialogue with shareholders and other relevant stakeholders

1. ESTABLISH A STRATEGY AND BUSINESS MODEL WHICH PROMOTE LONG-TERM VALUE FOR SHAREHOLDERS

The Group’s main strategic objective is to grow its fleet business and develop the associated recurring revenue by increasing the number of vehicles under subscription.

The same technology is used for both commercial fleet tracking and insurance telematics, but these markets exhibit different characteristics and in July 2016 the Board decided to focus on the core fleet market.

The value of recurring subscription revenue is the key measure of our performance in the fleet sector.

Fleet customers typically use the Group’s vehicle telematics services for many years, resulting in low rates of attrition. Accordingly, the Group focuses its business model on the development of subscription revenue based on minimal initial commitment from the customer, providing the best return to the Group over the long term.

Insurance telematics customers use the Group’s technology to monitor the driving style and habits of higher-risk drivers, normally for a policy with a term of just 12 months. The volatility of this sector, the lower margins and the limited opportunities for recurring revenues in this sector led to the decision to focus only on insurance opportunities which are closely aligned to the fleet business.

The key risks and uncertainties we face are included in section 4, Embed effective risk management, considering both opportunities and threats, throughout the organisation, below.

2. SEEK TO UNDERSTAND AND MEET SHAREHOLDER NEEDS AND EXPECTATIONS

Responsibility for investor relations rests with the CEO, supported by the CFO. During 2021 the following activities were pursued to develop a good understanding of the needs and expectations of all constituents of the Group’s shareholder base:

Key: CEO: Chief Executive Officer, CFO: Chief Financial Officer.

The Group is committed to communicating openly with its shareholders to ensure that its strategy and performance are clearly understood. As illustrated in the table above, we communicate with shareholders throughout the year by various formats. A range of corporate information (including all Quartix announcements) is also available to shareholders, investors and the public on our website.

Private shareholders: The AGM is the principal forum for dialogue with private shareholders, and normally the Board invite all shareholders to attend and participate. The Notice of Meeting is sent to shareholders at least 21 days before the meeting. The chairs of the Board and all committees, together with all other directors, attend the AGM and are available to answer questions raised by shareholders. Shareholders vote on each resolution and subsequently publish the outcomes on our website.

Institutional shareholders: The Directors actively seek to build a mutual understanding of objectives with institutional shareholders. Our CEO and CFO make presentations to institutional shareholders and analysts immediately following the release of the full-year and half-year results. We communicate with institutional investors frequently through formal meetings. The majority of meetings with shareholders and potential investors are arranged by the broking team within the Group’s nominated advisor. Following meetings, the broker provides anonymised feedback to the Board from all fund managers met, from which sentiments, expectations and intentions may be gleaned.

In addition, we review analysts’ notes to achieve a wide understanding of investors’ views. This information is considered by the Board.

3. TAKE INTO ACCOUNT WIDER STAKEHOLDER AND SOCIAL RESPONSIBILITIES AND THEIR IMPLICATIONS FOR LONG-TERM SUCCESS

Staff – our ability to fulfil customer requirements and execute our strategy relies on having talented and motivated staff.

Reason for engagement: Good two-way communication with staff is a key requirement for high levels of engagement.

How we engage:

Weekly update communication.
Regular staff briefings via video presentation during 2021.
A Q3 presentation was held at each UK office.
Annual engagement survey.

These have provided insights that have led to enhancement of management practices and staff incentives.

Customers – our success and competitive advantage are dependent upon fulfilling customer requirements, particularly in relation to quality of service and report reliability.

Reason for engagement: Longevity of customer relationships is a key part of our strategy.

Understanding current and emerging requirements of customers enables us to develop new and enhanced services, together with software to support the fulfilment of those services. In 2021, a third party conducted a review of our customers experience as part of an Investor in Customers Survey and we were awarded a silver award.

How we engage:

Seek feedback on services and software systems.
Develop tools and reports to enable our customers to analyse driver behaviour.
Obtain feedback to use in the development of future service.

Suppliers – We have a range of suppliers including those who provide us with hardware, communication services, installation services and marketing support.

Reason for engagement: Good services from our suppliers are critical to us delivering the data services to our customers.

How we engage:

Co-ordinate and manage our network of installers to ensure on-time activation of tracking devices.
Operate systems to ensure that supplier invoices are processed and paid on time.

Shareholders – as a public company we must provide transparent, easy-to-understand and balanced information to ensure support and confidence.

Reason for engagement: Meeting regulatory requirements and understanding shareholder sentiments on the business, its prospects and performance of management.

How we engage:

Regulatory news releases.
Keeping the investor relations section of the website up to date.
Publish videos of investor presentations and interviews.
Annual and half-year reports and presentations.
AGM.

We believe we successfully engaged with our shareholders over the past 12 months.

4. EMBED EFFECTIVE RISK MANAGEMENT, CONSIDERING BOTH OPPORTUNITIES AND THREATS, THROUGHOUT THE ORGANISATION

The Group has a risk register that identifies key risks and all members of the Board are provided with a copy of the register. The register, including control mechanisms to mitigate risk, is reviewed bi-annually by the Board and is updated following each such review.

The principal risks and uncertainties of the Group are as follows:

Attracting and retaining the right number of good quality staff

The Group believes that in order to safeguard the future of the business it needs to recruit, develop and retain the next generation of staff. The impact of not mitigating this risk is that the Group ceases to be innovative and provide customers with the vehicle telematics services they require. Considerable focus has been given to recruitment, development and retention.

The Group has a range of tailored incentive schemes to help recruit, motivate and retain top quality staff, which include the use of share options.

Reliance on Mobile To Mobile (“M2M”) network

The Group’s service delivery is dependent on a functioning M2M network covering both the internet and mobile data. The impact of not mitigating this risk is that the Group is exposed to an M2M outage. Quartix has dual site redundancy to cover a localised internet problem and we are constantly working on improving the reliability of our systems architecture.

Management believe that, at some point between 2025 and 2030, most UK and European network operators will finalise the sunsetting of their 2G networks. Depending on the actual timetable and the commercial climate, there may be a cost at that time associated with the upgrading of customers’ technology, which the Group is seeking to minimise through various technological and commercial means.

As described in the 2020 Financial Statements, Management expect the sunsetting of the 3G mobile network in the US to be finalised in 2022. This necessitated the replacement of a large proportion of the US installed base of tracking systems planned for 2021, however because of the global shortage of some of the components required in the manufacture of hardware, new unit sales were prioritised. The carrier approvals and certifications have come through on a new model to be rolled out to replace the 3G units in the US, and there should be accelerated shipments of these new products over the coming months to replace the remaining 3G units in the installed base in 2022. The Company provided £1.6m in its 2020 accounts. In 2021, it has utilised £0.3m for 3G units replaced and released £0.4m, because of attrition in the base.

Business disruption

Like any business the Group is subject to business disruption. This includes communications, physical disruption to our sites and problems with our key suppliers. The impact of not mitigating this risk is that the Group may not be able to service its customers. Quartix has a Business Continuity plan and Business Interruption Insurance to cover certain events in order to help mitigate these risks.

The full extent of the impact to the Group’s business as a result of the UK leaving the EU remains uncertain. The Group acquires, manages and supports its customers in the EU centrally, from its offices in the UK. The resulting trading and data adequacy arrangements has not made it necessary for a relocation of some of its operations to within the EU. However, the existing French branch is instrumental in the logistics of moving the goods between the France and the customers in the EU territories and the Group is planning to establish a small, serviced regional sales office in Southern France by the midpoint of 2022.

There is also a risk that the coronavirus pandemic will further impact the growth of the global economy and therefore adversely impact the Group’s subscription base and its ability to collect cash from its customers. However, the rollout of the vaccination programme currently appears to be mitigating this risk.

As with other industries, there is also a risk of some short-term disruption to component supply as the global economy recovers and suppliers increase production to meet demand. The Group is actively working with suppliers to manage this and has increased its buffer stock holding.

Cyber security

The Group needs to make sure its data is kept safe and that there is security of supply of data services to customers. The reputational and commercial impact of a security breach would be significant. To combat this, the Group has a security policy and prepares a monthly security report which is reviewed by members of the Operations Board. This process includes the use of outside consultants for penetration testing and security review.

Technology

Technology risks are perceived to arise from possible substitutes for the current Quartix product. Risks cited include everything from smart mobile phone and their applications to driverless cars.

The Group strategy is to review all new technical developments with the aim of adopting any which will provide a better channel for the information services which Quartix provides.

5. MAINTAIN THE BOARD AS A WELL-FUNCTIONING, BALANCED TEAM LED BY THE CHAIR

The members of the Board have a collective responsibility and legal obligation to promote the interests of the Group and are collectively responsible for defining corporate governance arrangements. Ultimate responsibility for the quality of, and approach to, corporate governance lies with the chair of the Board.

The Board consists of three executive and three non-executives, of which two are independent non-executives. The Board is supported by four committees: audit, remuneration, nominations and, newly appointed, ESG Committees. The Board will consider appointing additional non-executive directors as its business expands.

Non-executive Directors are required to attend 10-12 Board meetings per year (in Cambridge, Newtown and London or remote via telephone call) and to be available at other times as required for face-to-face and telephone meetings with the executive team and investors. In addition they attend Board committee meetings as required

Meetings held during 2021 and the attendance of Directors is summarised below:

^{1 On 11 October 2021Andrew Walters terminated his appointment as CEO, and was appointed as a Non-Executive}

^{2 Richard Lilwall was appointed CEO on 11 October 2021}

^{3 Emily Rees was appointed CFO on 20 May 2021 and was invited to attend the Audit Committee meetings in September and December 2021}

^{4 Daniel Mendis resigned his appointment as COFO on 20 May 2021. He attended the Audit & Remuneration meetings in February 2021}

The Nominations Committee meets when required in relation to Board appointments.

The Board has a schedule of regular business, financial and operational matters, and each Board committee has compiled a schedule of work to ensure that all areas for which the Board has responsibility are addressed and reviewed during the course of the year. The Chairman is responsible for ensuring that, to inform decision-making, Directors receive accurate, sufficient and timely information. The Company Secretary, who is also the CFO, compiles the Board and committee papers which are circulated to Directors prior to meetings. The Company Secretary provides minutes of each meeting and every Director is aware of the right to have any concerns minuted and to seek independent advice at the Group’s expense where appropriate.

6. ENSURE THAT BETWEEN THEM THE DIRECTORS HAVE THE NECESSARY UP-TO-DATE EXPERIENCE, SKILLS AND CAPABILITIES

All eight members of the Board bring relevant sector experience in software and business services. They have an aggregate 60 years of public company directorship experience, and one member is a chartered accountant. The Board believes that its blend of relevant experience, skills and personal qualities and capabilities is sufficient to enable it to successfully execute its strategy. Where relevant, Directors research relevant information, including on line material, and occasionally attend seminars and trade events, to ensure that their knowledge remains current.

After 20 years in the role as Chief Executive Officer Andrew Walters has retired but remains on the Board in a non-executive capacity and is succeeded by Richard Lilwall. Richard has 20 years of global experience in telematics and telecommunications.

As planned, Daniel Mendis resigned as COFO and Board member, to take up a new role within the Group. Emily Rees, a member of the Chartered Institute of Management Accountants, joined the business in April 2021 and was appointed Chief Financial Officer on 20 May 2021.

Key to committees/roles: E: Executive, N: Nomination, A: Audit R: Remuneration, ESG: Environmental, Social & Governance, C Chair

Paul Boughton, Independent Chairman (CN, CA, R)

Background:

Paul is a chartered accountant who has worked at senior level in industry since 1981. His work was primarily in business development and acquisitions, and involved extensive projects in the USA and mainland Europe, which are the primary growth territories for Quartix. Sectors he was involved in were industrial controls, instrumentation and analysers, mainly using a combination of hardware and software. As an executive he served on the Boards of two fully listed companies.

With his only financial or commercial involvement with Quartix being his annual salary as Chairman, and his publicly disclosed shareholding, he is considered independent and with no conflicts of interest with Quartix employees or shareholders.

Current external appointments:

He is Non-Executive Director of Eleco plc, the AIM listed software serving the built environment, where he chairs the Audit Committee. He is also a Trustee and Treasurer of two charities, and for each he chairs their Finance and Resources Committee. For one of the charities he also chairs three of their commercial subsidiaries

Skills and experience:

In previous Non-Executive roles he was a Board member of a fintech software and a navigation electronics public company. For both entities he also served as chair of the audit committee, and for one he was also the Senior Independent director. He therefore brings a wide range of relevant skills, commercial experience and governance knowledge to Quartix. He has a BSc degree in Business Economics and is a Chartered Accountant

Time commitment: 3-5 days per month

David Warwick, Independent Director (N, CR, ESG)

Background:

David was Technical Director of Analysys Ltd – a telecoms consultancy, involved primarily in financial modelling of telecoms operators. In 2000 he joined Abcam plc as an Executive Director when it had around 7 staff, eventually becoming its COO during his 16 years there. At Abcam he initially headed the development of its online ecommerce systems, and then oversaw its overall operations including international expansion to be a world-wide leader in life-science reagents employing over 1000 staff. Through this he was involved in Abcam’s IPO in 2005, as well as several acquisitions.

His only financial involvement with Quartix is his annual non-exec salary and his publicly declared shareholding. He is considered independent with no conflicts of interest with Quartix employees or shareholders.

Current external appointments:

He is currently a Non-Executive Director of two start-up companies around the Cambridge area, as well as chairing an educational trust.

Skills and experience:

David has a MA in Computer Science from the University of Cambridge and has worked in hi-tech industries since graduation in 1986. David brings considerable skills relating to IT and e-commerce systems as well as overall experience with international expansion and organisational growth issues very relevant to Quartix.

Time commitment: 1-2 days a month

Andy Walters, Chief Executive Officer (R until Oct 21,C ESG, N)

Background:

Andy Walters founded Quartix in 2001 with three colleagues. Prior to that he was Managing Director of a subsidiary of Spectris plc for 6 years and had spent 15 years with Schlumberger in the UK and France, where he was marketing director of the payphones and smart cards division. He is a major shareholder in the Company so is not an independent Non-Executive Director.

Current external appointments:

Some voluntary business mentoring for The Prince’s Trust.

Skills and experience:

Andy holds an MA in electrical sciences from the University of Cambridge and developed the Company’s UK patent, granted under the Patents Act 1977. He has many years’ experience of the vehicle tracking market, having started the company in 2001 with three colleagues, and has been fully engaged in all aspects of the business throughout this time.

Time commitment: 1-2 days a month

Richard Lilwall (E, N, R, ESG)

Background:

Richard joined Quartix as Chief Executive Officer in October 2021. Prior to joining Quartix he was VP and European Managing Director of Teletrac Navman, a leading global supplier of vehicle tracking and telematics services and systems. After a brief period in project management and consultancy Richard set up his own company, ACT Communications (UK) Ltd., in January 2002. ACT became the most successful vehicle tracking distributorship in the UK and was subsequently acquired by Navman Wireless in 2011. At Navman Wireless, Richard progressed rapidly to Head of Enterprise in 2014, following which he was appointed as Managing Director of Teletrac Navman Automotive in January 2017. In June 2018 he was promoted to VP and European Managing Director for Teletrac Navman.

Current external appointments:

None

Skills and experience:

Richard has a degree in civil engineering from Kingston University and has 20 years of global experience in telematics and telecommunications.

Time commitment: Full time

Emily Rees, Chief Financial Officer (E)

Background:

Emily Rees, who is a Certified Management Accountant, joined Quartix in 2021. Emily brings more than a decade of experience in finance, having most recently served as Regional Head of Finance & HR for Western Europe for Ecco Shoes. Her global career includes senior financial positions within Pizza Express Limited and Tesco Stores Limited.

Current external appointments:

None

Skills and experience:

Emily is a member of the Chartered Institute of Management Accounts and holds a BSc (Hons) in Government and Economics from the London School of Economics and Political Science.

Time commitment: Full time

Laura Seffino, Chief Technical Officer (E)

Background:

Laura Seffino joined Quartix in June 2018 as Head of Software, and was promoted to Chief Technical Officer in October 2019. In her new role Laura now holds responsibility for Group technology, strategy, development and implementation. Prior to joining Quartix Laura spent 17 years in software development, project management and delivery roles at 1Spatial plc, Cambridge.

Current external appointments:

None

Skills and experience:

Laura has a Bachelor’s and Master’s degrees in Computer Science from the Universidad Nacional del Sur in Argentina the State University of Campinas in Brazil, respectively.

Time commitment: Full time

7. EVALUATE BOARD PERFORMANCE BASED ON CLEAR AND RELEVANT OBJECTIVES, SEEKING CONTINUOUS IMPROVEMENT

A board evaluation process led by the Chairman was completed in 2022. This evaluation was accompanied by a wider review of the levels of investment in the business, as well the senior management posts required to deliver on its strategy. The next review, which will be in accordance with current QCA guidelines, will be carried out in the first half of 2024.

8. PROMOTE A CORPORATE CULTURE THAT IS BASED ON ETHICAL VALUES AND BEHAVIOURS

At Quartix we believe the prosperity of our business and of the communities within which we operate requires a commitment to ethical values and behaviours. We have therefore developed policies that enhance all areas of our business in this regard.

Quartix cares about providing a customer experience that is remarkable. We want to keep our customers happy, impressed and reassured. We want to create the positivity that leads to great reviews, repeat purchases and customer referrals. To achieve that, our employees strive to make every interaction a great one. We follow these principles:

Build meaningful connections.

Whilst dealing with any of our stakeholders, be they customers, partners, investors or employees, foremost in our minds is building great, meaningful relationships. We are not a provider of arms-length transactional services; we are here to listen, understand, support and deliver tangible benefits as best we can.

Keep things simple.

Whether it is our processes, communication, hardware or software, we strive to keep things simple. Fewer moving parts make for clearer, more efficient and reliable operations. We don’t make our customers jump through hoops to speak to us, nor do we make them study an article to understand its meaning. We get straight to the incoming call, to the email in our inbox, to the point, and provide a fast, helpful and clear response.

Treat everybody the same.

Whoever you talk to, whether internally or externally, their impression of the Quartix service should be the same. We treat everyone equally, with respect, and remain transparent as a business.

Do the right thing

Quartix cares about doing what’s best for our customers and for each other. We own problems and solve them, regardless of whether it’s our designated responsibility. With or without a corporate process, we will strive to provide a satisfactory solution in every case.

Share your knowledge

Knowledge is valuable. Our customers, prospects and colleagues can all benefit from the knowledge that we have to offer. Quartix and its staff have a whole host of skills, expertise and experience to share with others and we are proud to do so.

The culture of the Group is characterised by these values which are communicated to staff through a number of mechanisms.

The Board believes that a culture that is based on the five core values is a competitive advantage and consistent with fulfilment of the Group’s execution of its strategy.

The culture is monitored through the use of a widely-used satisfaction and engagement survey that is operated on an annual basis and to which all permanent staff are invited to contribute. The Operations Board reviews the findings of the survey and determines whether any action is required.

9. MAINTAIN GOVERNANCE STRUCTURES AND PROCESSES THAT ARE FIT FOR PURPOSE AND SUPPORT GOOD DECISION-MAKING BY THE BOARD

The Board provides strategic leadership for the Group and operates within the scope of a robust corporate governance framework. Its purpose is to ensure the delivery of long-term shareholder value, which involves setting the culture, values and practices that operate throughout the business, and defining the strategic goals that the Group implements in its business plans. The Board defines a series of matters reserved for its decision and has delegated some of its responsibilities to Audit, Remuneration, Nominations and, newly appointed, ESG Committees. The chair of each committee reports to the Board on the activities of that committee.

The Audit Committee monitors the integrity of financial statements, oversees risk management and control, monitors the effectiveness of the internal controls and reviews external auditor independence.

Paul Boughton is Chairman of the Audit Committee which generally meets twice a year, as appropriate. The Committee exists to scrutinise and clarify any qualifications, recommendations and observations within the audited accounts and report of the Company’s auditor. When satisfied, the Committee presents the audited accounts and report to the Company’s Board and reviews the effectiveness of resultant corrective and preventative measures.

In August 2021 Grant Thornton UK LLP resigned as the Quartix’ statutory auditor, and the Board, upon recommendation of the Audit Committee appointed PKF Littlejohn LLP (PKF) as external auditors for the Group for the financial year ending 31 December 2021.

In performing this function, the key duties of the Committee are to:

Monitor the integrity of the financial statements of the Group and any formal announcement relating to its financial performance
With regards to financial reporting, review and challenge the consistency of accounting policies, the use of accounting methods over alternatives, whether the Group has followed appropriate accounting standards, the clarity of disclosure, and all material information relating to the audit and risk management
Reviewing the basis for the going concern statement in light of the financial plans and reasonably possible scenarios especially considering the potential continued impacts on the business of the coronavirus pandemic
Monitor the adequacy and effectiveness of the Group’s internal financial controls, including the internal control and risk management systems. The Group’s Risk Register is reviewed at least twice a year by the main Board. A list of Matters Reserved for the Board was adopted in January 2016 including ensuring a sound system of internal control and risk management. All systems issues or unexpected outcomes are brought to the attention of the Board.
Ensure that the Group’s arrangements for its employees and contractors to confidentially raise concerns about possible wrongdoing allow proportionate and independent investigation and appropriate follow up action
Consider the need to implement an internal audit function
Make recommendations to the Board and the Company’s shareholders regarding the appointment, re-appointment, and removal of the Company’s external auditor. It ensures that at least once every ten years the audit services contract is put out to tender to enable the Committee to compare the quality and effectiveness of the services provided by the incumbent auditor
Oversee the Company’s relationship with the external auditor
Considering if the Annual Report and Accounts, when taken as a whole, is fair, balanced and understandable.

The Remuneration Committee sets and reviews the compensation of Executive Directors including the setting of targets and performance frameworks for cash- and share-based awards.

David Warwick chairs the Remuneration Committee. It acts to ensure sound Corporate Governance with respect to Director and senior management remuneration and meets once or twice as year, as appropriate. The Committee functions with the objective of attracting, retaining and motivating the executive management of the Company and ensuring they are rewarded in a fair and responsible manner for their contribution to the success of the Group.

The role of the Committee is to determine and agree with the Board the framework or broad policy for the remuneration of the Company’s Chairman and Executive Directors, including pension rights and compensation payments. It also recommends and monitors the level and structure of remuneration for senior management. When setting the remuneration policy, the Committee reviews and considers the pay and employment conditions across the Group, especially when determining salary increases

The Nominations Committee

The Nominations Committee is chaired by Paul Boughton. The Committee reviews the structure, size and composition of the Board to ensure the leadership of the Group is the most proficient to facilitate the Group’s ability to effectively compete in the marketplace. It makes recommendations to the Board regarding the continued suitability of any Director, the re-election by shareholders of any Director under the ‘retirement by rotation’ provisions in the Company’s Articles of Association, and succession planning for Directors and other Senior Executives.

If necessary, the Committee will identify and nominate candidates they believe suitable to fill Board vacancies. See section 6 for Board changes in 2021.

The ESG Committee

Following the appointment of Andrew Walters as a Non-E xecutive Director in October 2021, the Board have appointed him as Chair of our newly formed ESG Committee. The other members will be David Warwick, also Non-Executive Director, and Richard Lilwall, CEO.

Andrew Walters will be leading our first sustainability review in 2022, in order to better understand our environmental impact and to prioritise areas for action. In addition, the ESG Committee will be assessing our performance in Social and Governance matters, where we believe that Quartix already conforms to current best practice in most areas.

The Chairman has overall responsibility for corporate governance and in promoting high standards throughout the Group. He leads and chairs the Board, ensuring that committees are properly structured and operate with appropriate terms of reference, ensures that performance of individual Directors, the Board and its committees are reviewed on a regular basis, leads in the development of strategy and setting objectives, and oversees communication between the Group and its shareholders.

The CEO provides coherent leadership and management of the Group, leads the development of objectives, strategies and performance standards as agreed by the Board. He also monitors, reviews and manages key risks and strategies with the Board, ensures that the assets of the Group are maintained and safeguarded, leads on investor relations activities to ensure communications and the Group’s standing with shareholders and financial institutions is maintained, and ensures that the Board is aware of the views and opinions of employees on relevant matters.

The Executive Directors are responsible for implementing and delivering the strategy and operational decisions agreed by the Board, making operational and financial decisions required in the day-to-day operation of the Group, providing executive leadership to managers, championing the Group’s core values and promoting talent management.

The Independent Non-Executive Directors contribute independent thinking and judgement through the application of their external experience and knowledge, scrutinise the performance of management, provide constructive challenge to the Executive Directors and ensure that the Group is operating within the governance and risk framework approved by the Board.

The Company Secretary is responsible for providing clear and timely information flow to the Board and its committees and supports the Board on matters of corporate governance and risk.

The key matters reserved for the Board are:

Setting long-term objectives and commercial strategy.
Approving annual budgets.
Changing the share capital or corporate structure of the Group.
Approving half-year and full-year results and reports.
Approving dividend policy and the declaration of dividends.
Ensuring a satisfactory dialogue with shareholders
Approving major investments, disposals, capital projects or contracts.
Approving resolutions to be put to general meetings of shareholders and the associated documents or circulars.
Approving changes to the Board structure.

The Board has approved the adoption of the QCA Code as its governance framework against which this statement has been prepared and will monitor the suitability of this code on an annual basis and revise its governance framework as appropriate as the Group evolves.

The Board will continue to monitor its governance structures as the Group grows and will take action as appropriate to develop and enhance its governance functions.

10. COMMUNICATE HOW THE COMPANY IS GOVERNED AND IS PERFORMING BY MAINTAINING A DIALOGUE WITH SHAREHOLDERS AND OTHER RELEVANT STAKEHOLDERS

In addition to the investor relations activities described above, the following audit, remuneration and nominations committee reports were provided during 2020:

Audit Committee Report

The Audit Committee is chaired by Paul Boughton. During 2021, following Grant Thornton’s resignation, the Audit Committee considered the recommendation of the Board to appoint PKF as the new external auditor. The Audit Committee Chairman met with the audit partner as part of the tender process and the Audit Committee subsequently approved the Board’s recommendation for appointment of PKF. The Audit Committee continued to focus on the effectiveness of the controls throughout the Group. The committee met formally three times, and had other discussions (including with the auditors) as required, and the external auditor and CFO were invited to attend the formal meetings.

Consideration was given to the auditor’s pre- and post-audit reports and these provide opportunities to review the accounting policies, internal control and the financial information contained in the annual report.

Remuneration Committee Report

The remit of the Remuneration Committee is to determine the framework, policy and level of remuneration, and to make recommendations to the Board on the remuneration of Executive Directors. In addition, the committee oversees the creation and implementation of all-employee share plans. The Remuneration Committee during 2021 consisted of Paul Boughton, David Warwick and Andrew Walters, until October 2021 when Richard Lilwall was appointed instead. The committee met twice.

In setting remuneration packages the committee ensured that individual compensation levels, and total board compensation, were comparable with those of other AIM-listed companies.

During 2021 the Remuneration Committee granted options over ordinary shares in the Company to employees of the Company, including the newly appointed Board members details of which are included in the Annual Report, available on the website, in the Directors Remuneration Report.

In granting these options, the Remuneration Committee’s objective was to attract, motivate and retain key staff over the long term, designed to incentivise delivery of the Company’s growth objectives.

Nomination Committee Report

The remit of the Nomination committee is to evaluate potential Board appointments against the skills and experience which the Board requires. It meets as required for this purpose.

The Nomination committee is chaired by Paul Boughton and also includes David Warwick and Andy Walters.

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