European Stock and Support Administrator

Job Purpose

The European Stock and Support Administrator will support the Quartix team with the 4G upgrade plan according to its changing needs.

Key Responsibilities


  • Updating the installer map/setting installers up on the system.
  • Insurance Renewal and Engineer Audits (stock and documentation).
  • Managing daily stock counts to ensure healthy stock levels out in the field.
  • Monitoring and reporting on shipments/deliveries.
  • Managing returns from the field.
  • To bring to attention any discrepancy, H & S out in the field to Operations Manager.
  • Manging the mailbox daily and responding within a timely manner.
  • Managing and developing a strong relationship with our subcontracted installers.
  • Recording issues and reporting lost parcels.
  • Managing enquiries mailbox.


  • Speaking with our customers over the phone.
  • Issuing new Terms & Conditions to customers. Issuing invoices, where necessary.
  • Maintaining and updating customers communication with the marketing database.
  • Contacting affected customers, arrange replacements, ensure appointments are kept.
  • Liaising with installation engineers to gain their availability.
  • Amending appointments in the database.
  • Ensuring daily email inbox is kept up to date and responded to within a timely manner.
  • Having a strong understanding of the customer’s account, unit details etc.
  • Updating the FR 4G Team Leader on weekly progress.
  • Chasing installation of replacement units for ship only customers via phone/email.
  • Support if needed our customer services teams phone line.
  • Managing customer expectations on time frame of unit swaps.
  • Ensuring 2G swap out details are captured within Excel and is kept up to date.
  • Building good relationships through great customer service, high empathy and balanced
    demeanour even when under pressure.


  • Process appointments raised specifically as part of the 2G swap project.
  • Process customer swaps that relate specifically to the 2G swap project.
  • Recording information on Service Cloud.
  • Updating records on Service Cloud that relate to the 2G swaps.
  • Check that the replacement unit is working correctly.
  • Ensure that any customer configuration from the original unit is replicated to the new
    unit, this includes things like transmit times/frequency, driver ID and status reporting.
  • Chase engineers that haven’t closed down their appointments.
  • Chase customers who have not completed the swaps themselves.

General Responsibilities

  • Maintain and develop relationships with customers, installers, and other
    departments as part of the 2G swap project.
  • Develop ideas and put forward to the Project Manager that would help improve
    the project performance.
  • To monitor and report any repeated issues related to the project to the Project
  • Any additional tasks as deemed necessary by the Company directors or
    Management team.
  • To bring to the attention of your manager (or a director) anything that is
    perceived to be a health and safety hazard to yourself or others.
  • To uphold the values of the company and comply with all company policies.

About You

French mother tongue essential.

  • Clear and concise written and spoken communication skills.
  • Ability to present written information in a structured and
    balanced way appropriate to the needs of the reader.
  • Ability to multi-task or move easily between jobs.
  • Exception telephone manner.
  • Attention to detail.
  • Customer and supplier interaction experience is essential.
  • Warehouse/stock management experience is essential.
  • Experience of handling telematics/fleet customers
  • Good IT skills, which must include Word processing, Excel
    spreadsheets, Email, Internet, Microsoft Access & Sales
  • Knowledge and understanding of Salesforce and Service
    Cloud would be beneficial.
  • Auto electrical knowledge would be advantageous but is not a prerequisite.
  • Ability to work under pressure and to deadlines.
  • Be a good team worker demonstrating loyalty and
    commitment to the organization and team members.
  • Ability to be flexible with tasks driven by business need.
  • Excellent time keeping.
  • Empathy – be able to put yourselves in the customers
    shoes to get a true understanding of the customers issues.

Are you interested in this role with Quartix?

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