European Stock and Support Administrator

Job Purpose

The European Stock and Support Administrator will support the Quartix team with the 4G upgrade plan according to its changing needs.

Key Responsibilities

Stock

  • Updating the installer map/setting installers up on the system.
  • Insurance Renewal and Engineer Audits (stock and documentation).
  • Managing daily stock counts to ensure healthy stock levels out in the field.
  • Monitoring and reporting on shipments/deliveries.
  • Managing returns from the field.
  • To bring to attention any discrepancy, H & S out in the field to Operations Manager.
  • Manging the mailbox daily and responding within a timely manner.
  • Managing and developing a strong relationship with our subcontracted installers.
  • Recording issues and reporting lost parcels.
  • Managing enquiries mailbox.

Appointments

  • Speaking with our customers over the phone.
  • Issuing new Terms & Conditions to customers. Issuing invoices, where necessary.
  • Maintaining and updating customers communication with the marketing database.
  • Contacting affected customers, arrange replacements, ensure appointments are kept.
  • Liaising with installation engineers to gain their availability.
  • Amending appointments in the database.
  • Ensuring daily email inbox is kept up to date and responded to within a timely manner.
  • Having a strong understanding of the customer’s account, unit details etc.
  • Updating the FR 4G Team Leader on weekly progress.
  • Chasing installation of replacement units for ship only customers via phone/email.
  • Support if needed our customer services teams phone line.
  • Managing customer expectations on time frame of unit swaps.
  • Ensuring 2G swap out details are captured within Excel and is kept up to date.
  • Building good relationships through great customer service, high empathy and balanced
    demeanour even when under pressure.

Support

  • Process appointments raised specifically as part of the 2G swap project.
  • Process customer swaps that relate specifically to the 2G swap project.
  • Recording information on Service Cloud.
  • Updating records on Service Cloud that relate to the 2G swaps.
  • Check that the replacement unit is working correctly.
  • Ensure that any customer configuration from the original unit is replicated to the new
    unit, this includes things like transmit times/frequency, driver ID and status reporting.
  • Chase engineers that haven’t closed down their appointments.
  • Chase customers who have not completed the swaps themselves.

General Responsibilities

  • Maintain and develop relationships with customers, installers, and other
    departments as part of the 2G swap project.
  • Develop ideas and put forward to the Project Manager that would help improve
    the project performance.
  • To monitor and report any repeated issues related to the project to the Project
    Manager.
  • Any additional tasks as deemed necessary by the Company directors or
    Management team.
  • To bring to the attention of your manager (or a director) anything that is
    perceived to be a health and safety hazard to yourself or others.
  • To uphold the values of the company and comply with all company policies.

About You

French mother tongue essential.

  • Clear and concise written and spoken communication skills.
  • Ability to present written information in a structured and
    balanced way appropriate to the needs of the reader.
  • Ability to multi-task or move easily between jobs.
  • Exception telephone manner.
  • Attention to detail.
  • Customer and supplier interaction experience is essential.
  • Warehouse/stock management experience is essential.
  • Experience of handling telematics/fleet customers
    preferable.
  • Good IT skills, which must include Word processing, Excel
    spreadsheets, Email, Internet, Microsoft Access & Sales
    Force.
  • Knowledge and understanding of Salesforce and Service
    Cloud would be beneficial.
  • Auto electrical knowledge would be advantageous but is not a prerequisite.
  • Ability to work under pressure and to deadlines.
  • Be a good team worker demonstrating loyalty and
    commitment to the organization and team members.
  • Ability to be flexible with tasks driven by business need.
  • Excellent time keeping.
  • Empathy – be able to put yourselves in the customers
    shoes to get a true understanding of the customers issues.

Are you interested in this role with Quartix?

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